Ron Ewell

Senior Systems Administrator

PrimeSource Building Products

Apr 2024 - Mar 2025 (1 year)

• Support Windows 11 and Windows Server 2016 - 2019 • Daily support for Desktops, Laptops, Office365 and off the shelf applications • Supported Oracle for user community • Manage patching with NinjaOne RMM • Responsible for setting up and deploying all computers, printers and scanners • Support for Ricoh, Kyocera and Zebra printers • Support for Zebra tablets

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I.T. Systems Administrator / System Integrator / Desktop Architect

LaSalleBeko, CBTSGivaudan, MakoEntrust, Signature ConsultantsWells Fargo,

Nov 2018 - Nov 2023 (5 years 1 month)

• Support Windows 11 - 7 break/fix/image/reimage • Daily support for PC, application and printer issues • Responsible for setting up and deploying all computers, printers and scanners • Integrate customer set parameters into new credit chip designs (Entrust) • Security remediation for printers using HP Web Jetadmin, Ricoh SLNX and Lexmark MVE • Support Windows 2016 to 2008 servers • Provide support for iPads and traditional POS support within retail stores

Systems Administrator II

FIS Global

Oct 2016 - Nov 2018 (2 years 2 months)

• Support configuration of systems to PCI Compliance • Support users and systems running Windows 10, 7, 7 Embedded, and Windows CE on Windows 2012 R2 Servers • Support and updates for applications on Windows 2012 R2 to Windows 2003 • Support HP, Ricoh, and Zebra label printers • Support Symbol 9100 hand held scanners

Sr. Technical Support

Party City

Aug 2015 - Oct 2016 (1 year 3 months)

• Support configuration of systems to PCI Compliance • Support users and systems running Windows 8, 7, 7 Embedded (Thin Client), XP, 2000, CE on Windows 2012 Servers • Support HP, Kyocera, Oki and Zebra label printers • Support several different handheld scanners

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Sr. Technical Support / Remote Desktop Support

National Express Corporation

Jan 2012 - Aug 2015 (3 years 8 months)

• Manage network outages using Solarwinds, client calls and follow ups • Provide incident management up to 97% within SLA • Supported Oracle for user community • Remotely support users and systems running Windows 7 and Windows XP on Windows 2008 Servers. This includes over 1500 PCs connected on an Ethernet LAN/WAN and wireless network • Administration of HeatLive Help Desk ticketing software

Systems Administrator / Technical Support Analyst III

Wilson Sporting Goods

Jan 2000 - Nov 2011 (11 years 11 months)

• Built, supported, and managed backups of approximately 90+ Windows 2008, 2003 and 2000 Servers • Worked with the business to determine proper hardware requirements to reduce expenses and improve reliability by moving to a virtual environment • Designed, implemented, and supported the VMware infrastructure with a 10 1 ratio VM to ESX Server • Managed Active Directory • Supported SAP for user community • Influenced purchasing decisions for all Desktop, Laptop and Server hardware • Created, tested and supported all production PC images • Team leader for deployment strategy of Windows 7 • Lotus Notes to Outlook Client conversions, Active Directory conversion from one domain to another • Converted remote sites from Token Ring to Ethe

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