R

Ronald Rivera

About

Detail

Managua Department, Nicaragua

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    Power Solar GE
    Aug 2021 - Dec 2022 (1 year 5 months)
    AAs an A2Z Insurance representative, I specialized in cold calling and live transfer processes, ensuring a seamless experience for clients. My role involved providing exceptional customer service and managing inbound calls effectively to address client needs promptly. Additionally, I utilized customer relationship management (CRM) techniques to enhance client interactions, drawing on insights gained from regular team meetings where we collaboratively developed better solutions for client issues. This commitment to continuous improvement and operational excellence allowed us to address challenges proactively and strive for better outcomes on a daily basis. Furthermore, my understanding of operations and logistics management contributed to op
  • A
    A2Z Insurance.
    Aug 2021 - Current (4 years 9 months)
    As an A2Z Insurance representative, I specialized in cold calling and live transfer processes, ensuring a seamless experience for clients. My role involved providing exceptional customer service and managing inbound calls effectively to address client needs promptly. Additionally, I utilized customer relationship management (CRM) techniques to enhance client interactions, drawing on insights gained from regular team meetings where we collaboratively developed better solutions for client issues. This commitment to continuous improvement and operational excellence allowed us to address challenges proactively and strive for better outcomes on a daily basis. Furthermore, my understanding of operations and logistics management contributed to opt
  • The Credit Pros
    The credit Pros
    The Credit Pros
    Aug 2019 - Nov 2021 (2 years 4 months)
    As a representative at The Credit Pros, I focused on educating clients about the critical importance of maintaining good credit, effectively engaging them to foster interest in our services and facilitate sign-ups. I utilized my strong work ethic and teamwork skills to collaborate with colleagues, ensuring a seamless customer experience. By leveraging customer service expertise, I addressed inquiries and provided tailored advice, helping clients understand how good credit is essential for various life milestones, such as securing employment, purchasing a home, or buying a car. Additionally, I employed Google Workspace and RingCentral for efficient communication and utilized customer relationship management (CRM) tools to track interactions
Education verified_user 0% verified
  • H
    High School Diploma
    Jun 1985 - Current (40 years 11 months)