- Customer Experience professional with 14+ years of experience supporting B2B and B2C customers across finance, cryptocurrency, travel, social media, and gaming industries. Proven track record in customer support, account management, technical troubleshooting, incident resolution, and customer success within fast-paced, high-volume environments.
- Experienced with Salesforce, Zendesk, SAP, Sabre, Amadeus, and other CRM and helpdesk platforms, consistently delivering results against KPIs including CSAT, NPS, SLA, AHT, FCR, quality, and adherence metrics.
-Native Portuguese speaker, fluent in English and Spanish, with intermediate Italian and German. Skilled at supporting global customers, resolving complex issues, improving customer satisfaction, and collaborating across international teams.
