Ronald Aparecio Quality Documentation Analyst

Sales Support and Appointment Setter

Blossom

Nov 2025 - Feb 2026 (4 months)

• Handled sales pitches for flower arrangements for various occasions and scheduled appointments for potential suppliers to meet with the sourcing team. • Managed customers' data through CRMs, ensuring accurate and up-to-date records. • Processed payments via payment tools, maintaining efficiency and security. • Utilized Microsoft 365 tools for efficient data management, communication, and workflow optimization to support sales operations.

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Appointment Setter

EverPro

Feb 2025 - Oct 2025 (9 months)

• Scheduled and confirmed client appointments, ensuring efficient calendar management. • Maintained CRM records to track client interactions and follow-ups. • Coordinated with sales teams to optimize lead conversion and appointment success rates. • Delivered excellent customer service by addressing inquiries and providing clear information. • Supported workflow efficiency by prioritizing tasks and managing multiple schedules simultaneously. • We managed customers' information via SERVICE TITAN and SALESFORCE.

Medical Quality Documentation Specialist | Executive Assistant | Appointment Setter

accenture

Oct 2021 - Feb 2025 (3 years 5 months)

• Implemented centralized document storage systems, including Electronic Medical Records (EMR) and Electronic Health Records (EHR) such as Cerner, eClinical Works, and Epic. • Set appointments for existing and new patients for consultations, managing schedules efficiently to ensure optimal patient flow. • Provided sales support by offering medical and procedural packages to patients, contributing to revenue generation and patient care enhancement. • Conducted root cause analysis on recurring documentation issues, systematically identifying and resolving problems to decrease errors. • Maintained version control systems, ensuring 100% accuracy and integrity of all documented information. • Partnered with cross-functional teams to complete doc

Disability Claims Specialist

exl

Oct 2020 - Oct 2021 (1 year 1 month)

• Accurately recording new claims and attaching required documentation (e.g., medical records, event reports). • Ensuring all submitted information is complete, accurate, and compliant with company policies. • Interacting with claimants, policyholders, and medical providers to collect missing information and explain next steps. • Coordinating with adjusters or legal teams to move claims forward. • Reassuring clients, often in difficult situations, while collecting sensitive information. • Critical for identifying errors and ensuring accuracy in documentation. • Strong verbal and written skills for interacting with diverse parties. • Managing multiple, sometimes urgent, files efficiently. • Resolved customer complaints with clear explanation

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Customer Experience Manager

TDCX - AIRBNB

Jun 2019 - Aug 2020 (1 year 3 months)

• Guest Communication and problem Resolution: Acting as the main point of contact, managing check-ins/check-outs, and proactively resolving complaints or issues to prevent negative reviews. • Quality Assurance & Property Management: Ensuring high standards of cleanliness and maintenance by coordinating cleaning and maintenance staff. • Review & Sentiment Analysis: Monitoring feedback across platforms to identify trends and improve service quality. • Operational Optimization: Implementing strategies to enhance the guest journey, such as personalized services, digital check-ins, and using data to improve engagement. • Strategic Improvements: For internal roles, this involves developing product roadmaps, improving first-time guest experiences,

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Financial Services Representative

Synchrony Financial Global Services

Sep 2017 - May 2019 (1 year 9 months)

• Account Support & Inquiries: Answering inbound calls regarding retail credit cards, financing, and banking products. • Problem Resolution: Resolving billing questions, processing payments, and addressing account discrepancies. • Consultative Service: Using a consultative approach to understand customer needs, explain product features, and recommend suitable credit or financial solutions, providing tailored financial advice and investment recommendations. • Fraud Detection & Prevention: Identifying potential fraud on accounts and assisting in securing customer information. • Data Accuracy: Updating customer information and maintaining account documentation, utilizing Microsoft tools to ensure efficient documentation and data management. •

Marketing and Maintenance Associate for Real Estate Company

RealPage

Jan 2017 - Jun 2017 (6 months)

• Maintained accurate records of repair work and inventory, including detailed logs of electrical, HVAC, and plumbing services performed. • Collaborated with teams for facility improvements, ensuring all upgrades and renovations adhered to stringent safety standards. • Responded promptly to emergency repairs, demonstrating expertise in electrical, HVAC, and plumbing systems. • Ensured safety standards in all facility operations, with a focus on preventative maintenance to mitigate potential hazards. • We make use of SERVICE TITAN for our main tool, leveraging its capabilities for dispatch coordination and inventory management. • We provided information about property amenities, scheduled ocular visits, and coordinated appointments between c

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Article Writer

Freelance Writers

Jan 2015 - Jul 2016 (1 year 7 months)

• Crafted compelling articles across diverse topics, demonstrating strong writing and research abilities. • Increased website traffic through the strategic application of SEO techniques, ensuring content visibility and engagement. • Managed multiple projects under tight deadlines, prioritizing tasks and ensuring efficient project execution. • Leveraged customer service skills to understand client needs and deliver content that resonates with target audiences, ensuring client satisfaction. • Utilized Microsoft 365 suite for efficient content creation, collaboration, and project management, streamlining workflows. • Applied customer reception skills to effectively gather feedback and insights from clients, informing content strategy and ensur

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Technical Support Representative | Subject Matter Expert | Team Lead

Alorica - AT&T Uverse

Dec 2013 - Dec 2014 (1 year 1 month)

• Mentored junior team members, fostering their development and professional growth. • Developed comprehensive training materials and robust knowledge bases to empower the support team. • Streamlined processes for enhanced efficiency and optimal performance. • Facilitated workshops to share best practices and elevate team-wide expertise. • Provided expert technical assistance to customers across Internet service, Mobile phone service, Cable service, and home security services. • Managed Tier 2 Support & Escalations, addressing complex IPTV, internet, and VoIP issues that exceeded Tier 1 support scope. • Delivered Real-Time Support & Mentorship, offering immediate, on-the-floor technical assistance to agents to resolve issues during live cus

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Technical Support Representative

Sykes Asia – AT&T Mobility

Apr 2013 - Oct 2013 (7 months)

• Provided accurate technical support for company products, ensuring customer satisfaction and timely resolution of issues. • Documented customer interactions thoroughly, maintaining detailed records for future reference and quality assurance. • Escalated high-priority cases promptly to ensure swift resolution and minimize impact on customer operations. • Utilized inside sales techniques to identify opportunities for upselling relevant products and services during customer interactions, enhancing customer value and contributing to revenue growth.

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Technical Support Representative

Convergys - Comcast

May 2012 - Apr 2013 (1 year)

• Delivered exceptional customer services and technical services (Internet, Cable, Landline). • Resolved complex technical problems through troubleshooting. • Provided remote access assistance with professionalism. • Supported sales initiatives by identifying and presenting opportunities for upselling relevant products to customers, thereby contributing to revenue growth and enhanced customer solutions. • Leveraged proficiency with Microsoft 365 tools to efficiently manage customer interactions, document technical solutions, and streamline communication, ensuring a high level of service delivery and problem resolution. • Utilized Google Workspace to manage collaborative projects and cross-departmental documentation, ensuring seamless inform

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Sales Associate

People Support – Earthlink

Oct 2007 - Feb 2008 (5 months)

• Built strong customer relationships to encourage repeat business and foster loyalty. • Consistently achieved and exceeded monthly sales targets through proactive engagement and effective sales strategies. • Utilized suggestive selling techniques to effectively drive sales and enhance the customer experience. • Accurately processed sales for customer subscriptions, ensuring a smooth transaction process. • Proactively upsold products and services, identifying opportunities to complement customers' existing subscriptions and increase value. • Consistently ensured that all offers were clearly explained by highlighting their features, benefits, and overall value so customers would fully understand what they were receiving. • Leveraged proficie

Ronald Aparecio

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