Linux Support Engineer
Virtuozzo
Jul 2022 - Oct 2024 (2 years 4 months)
As a Linux Support Engineer, I provided comprehensive support for Cloud Infrastructures including IaaS, SaaS, PaaS, Backup as a Service, and VPNaaS. I specialized in troubleshooting within hybrid infrastructure environments, utilizing QEMU/KVM technology, and managing K8s deployment and updates. My expertise extended to OpenStack Cloud Computing, S3 and Block Storage, and I employed Linux and PowerShell scripting, SQL, Docker, and Ansible to enhance operational efficiency. Additionally, I utilized platforms such as Zendesk, Salesforce, and Jira for effective issue tracking and resolution. I maintained familiarity with ITIL 4 principles, focusing on Incident Management and Problem Management. Furthermore, I provided virtual assistance to use