Romer Aaron Palay

Digital Marketing Virtual Assistant

Outsourced Doers

Jan 2023 - Current (3 years 1 month)

As a Digital Marketing Virtual Assistant, I was responsible for creating, scheduling, and posting engaging content across various platforms to enhance brand visibility and customer engagement. I informed customers about updates, deals, offers, promotions, and policies, ensuring the sales funnel remained active and effective. My role involved assisting customers with any issues they faced, troubleshooting problems to guarantee a positive experience with the company. I fostered healthy relationships between clients and customers by communicating effectively to resolve issues and provide excellent service, consistently meeting customer service targets. Additionally, I stayed up-to-date with product knowledge to better assist customers. My expe

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Customer Service Representative

iQor Philippines

Jan 2023

As a Customer Service Representative, I managed the daily operations of the fleet and transportation team, ensuring seamless scheduling of vehicle maintenance and repairs to prevent downtime. I upheld compliance with safety regulations and company policies while hiring and training drivers and transportation staff. My role involved monitoring vehicle performance and fuel usage to optimize efficiency, as well as evaluating and selecting equipment vendors and suppliers. I communicated effectively with customers to resolve issues and provide excellent service, leveraging my understanding of our products to engage in soft selling techniques that highlighted their benefits. Additionally, I developed and implemented transportation strategies aime

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Loan Processing Officer / Underwriter

ARB Call Facilities

Jan 2021 - Jan 2023 (2 years 1 month)

As a Loan Processing Officer / Underwriter, I verified applicant information, reviewed financial documentation, ensured compliance with regulatory requirements, and coordinated effectively with underwriters, loan officers, and clients. I maintained a strong focus on risk assessment, financial analysis, and the review of financial documents, including Debt-to-Income (DTI) and Loan-to-Value (LTV) analysis. My attention to detail and strong communication skills allowed me to handle numerous loan files efficiently in high-pressure environments, ensuring timely closings and providing seamless support for streamlined loan approvals. Additionally, I utilized Google Sheets as a key tool for loan computations, enhancing our operational efficiency an

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Broker Manager / Director

SM Development Corporation

Jan 2020 - Jan 2021 (1 year 1 month)

As a Broker Manager / Director, I utilized a technical advantage over other agents by studying SEO, Facebook Ads, and Marketing strategies, which significantly enhanced our outreach and client engagement. I compiled and analyzed sales skills videos to develop a comprehensive training course, ensuring that knowledge transfer was digital, efficient, and concise. I successfully built and trained my own sales team, leading to my recognition as the top seller with a total of P160M or $3M in sales. Additionally, I became a licensed broker, transforming my expertise into a passive small business. My focus on discovering and seizing opportunities, staying informed on emerging developments, and mastering sales skills, Facebook Ads, and Marketing all

Customer Service Representative (Hotel Reservations Account)

Booking.com

Jan 2019 - Jan 2020 (1 year 1 month)

Acted as a liaison, provided hotel services and information, answered questions/inquiries, and resolved any emerging problems. Became more patient, empathetic, and communicative. Understood the value of good communication skills and how to execute them by putting myself in the customer's shoes and advocating for them when necessary. Further developed problem-solving skills and became more confident when handling technical customer-related problems. Managed a large number of incoming phone calls, generated sales leads, identified and assessed customers' needs, built sustainable relationships, provided accurate information, met sales targets, handled customer complaints, followed communication procedures, and engaged customers.

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Appointment Setter - Virtual Assistant

Easy Mortgage

Jan 2017 - Jan 2019 (2 years 1 month)

Organized meetings with prospective clients, ensuring a steady stream of opportunity for the sales team. This involved setting appointments and strategically timing them to accommodate both the client and the sales representative, optimizing the chances for successful interactions. Scheduled appointments for sales teams, identified potential customers, contacted prospective customers, qualified leads, and facilitated meetings or calls. Optimized sales team schedules, executed follow-up communications, maintained CRM records, provided product/service explanations, and handled client objections.

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Deck Cadet

Pos-Fil STX Management Corporation

Jan 2015 - Jan 2016 (1 year 1 month)

Carried out duties onboard ship, including Bridge Watch, Deck Work, Grinding, and Maintaining a Logbook. Assisted Deck Officers with various tasks to gain practical experience in maritime operations, including navigation, mooring, cargo operations, safety procedures, and general maintenance of the ship's deck and equipment. Learned about shipboard procedures and best practices for maritime operations. Duties included assisting with navigational activities, maintaining safety and security, performing deck maintenance, assisting with cargo operations, operating deck machinery, learning and development, supporting senior officers, assisting with navigation and watchkeeping, contributing to vessel maintenance, participating in cargo handling, a

Customer Service Representative (Telecommunications Account) - Working Student

Teleperformance

Jan 2012 - Jan 2013 (1 year 1 month)

As a Customer Service Representative (Telecommunications Account) - Working Student, I developed strong skills in communication, management, and multi-tasking while effectively handling calls from customers and providing tailored solutions to their inquiries. I collaborated with supervisors and team leaders to address and resolve issues promptly, ensuring customer satisfaction. My role involved delivering professional services such as Business Research, Legal services, and Financial Analysis, which enhanced my analytical capabilities. Additionally, I provided exceptional customer service by resolving complex queries and issues, setting clear goals to minimize escalations and maintain high-quality standards. My experience in sales support wa

Romer Aaron Palay

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