Customer success agent public Remote experience
Entel Perú
Jan 2024 - Jul 2024 (7 months)
In charge of customer retention and customer loyalty, I focused on enhancing the overall customer experience by addressing issues and resolving dissatisfaction to prevent customer loss. We offered a range of company products, including services and cell phones, ensuring that customers received the best possible service. Additionally, I utilized sheets to maintain an organized database for each customer interaction, employing precise formulas to track and analyze customer data effectively, which contributed to our retention strategies and improved service delivery. My role also required strong grammar and communication skills to effectively attract customers and facilitate sales, ensuring clarity in interactions. Furthermore, I leveraged my
