Customer Service Expert Agent
Teleperfomance
Oct 2024 - Mar 2025 (6 months)
As a Customer Service Expert Agent at Teleperformance, I provided exceptional support to clients such as Nordstrom and Redbubble. My responsibilities included managing operational tasks related to order management, such as identifying lost orders, processing refunds for damaged items, and verifying delivery status through assigned carrier websites like UPS, FedEx, and USPS. I assisted customers by creating and reviewing orders, ensuring the correct products were selected by validating product identifiers such as SKUs, sizes, and variants. This role demanded strong attention to detail, accurate data handling, and strict adherence to internal SOPs. While primarily customer-facing, my position also involved consistent operational support, orde
