Rolante G Puno Jr Customer Service Representative / Appointment Setter

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Appointment Setter / Cold Caller

Green Power Network

Aug 2024 - Sep 2025 (1 year 2 months)

• Proven track record in high-volume outbound calling, lead qualification, and setting appointments that convert to sales. • Experienced in educating homeowners on solar energy solutions, identifying qualified prospects, and consistently exceeding weekly and monthly KPI targets. • Strong communication skills and a results-driven approach have contributed to increased sales performance and customer satisfaction. • Tools utilized: Convoso and Salesforce

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Cold caller / Appointment setter

Team Follow Up

Dec 2023 - Jul 2024 (8 months)

• Support multiple clients that offer different kinds of services and products such as gym membership, chiropractic services, internet service, legal assistance, dental clinics, airbnb, insurance, body contouring services, real estate, and others. • Reach out to leads through phone, email, and SMS. Set appointments and send follow ups to ensure successful sale of products or services. • Tools utilized: Gohighlevel, Eliza, Notion, Skool, Slack, Google calendar, and different clients’ calendars.

Social Media Manager / Appointment Setter

We Whiten

Jul 2023 - Dec 2023 (6 months)

• Manage client’s social media accounts, create advertisements, engaging posts, shorts, and stories to generate leads and promote dental services. • Manage client’s calendars, set appointments, and send follow-ups to ensure successful sales. • Tools utilized: Notion, Calendly, and Google calendar.

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Subject matter expert / Customer service representative

KMC – DATA CENTRO

Apr 2021 - May 2023 (2 years 2 months)

• Multi-channel support (Chat, email, and phone). • Manage and assist customers about their membership / subscription on our music, movies, and online gaming platforms as well as billing. • Sales representative of our E-commerce line of business that handles sales, delivery, order tracking, and billing. Subject matter expert. • Handle and support new agents, created spiels / transcripts for our E-commerce line of business. • Review and discuss accounts’ SOP to make sure every agents are aligned with the process and procedures.

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Customer Service representative

CONCENTRIX SINGTEL, PHILIPPINES

Aug 2019 - Dec 2020 (1 year 5 months)

Subject Matter Expert •Email, phone, and chat support resolving queries of customers about their mobile internet connections and general essential services including technical support, application of services, and case escalations.

Rolante G Puno Jr

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