R

Roland Faulhaber Jr

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Tennessee, United States

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Résumé

Jobs verified_user 0% verified
  • Qsolutions
    Programmer/Analyst for
    Qsolutions
    Mar 2016 - Oct 2023 (7 years 8 months)
    Qsolutions. Develop, Implement, and support QSTATIM Hospital Incident Management server application and related services. -Representative Accomplishments & Contributions • N-Tier architecture using ASP pages, JavaScript, HTML, VB Script, VB COM+, and SQL Server. • Write HTML code by hand (no use of designer). Page display performed in tables. • Provide tier 1 technical support. Tier 2 software training. • Developed Two-Factor authentication using C# and Twilio. • Develop Excel Data Cube(s) using SQL Server Integrated Services (SSIS) and Visual Studio 2022. Create associated SQL Server Agent Jobs for overnight processing. • Develop SSIS ETL (Extract, Transform, Load) process to import patient demographic information from EHR software,
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    Onsite Software Engineer
    Thinkpath Engineering Services Incorporated
    Aug 2015 - Mar 2016 (8 months)
    For FedEx Corporation Facility & Sort Systems Maintenance. Provide AS400 data entry of facility and sort system equipment parts. -Representative Accomplishments & Contributions • Timely and accurate AS400 input of new parts and related bill of materials. • Ongoing development of AS400 technical documentation. • Developed a Microsoft Access database for equipment parts historical data. • Developed a batch file to run SQL scripts and send results to third-party analytical service. • Ongoing development of the Microsoft Excel logging system.
  • R
    Software Trainer
    RIB MC2,
    Jan 2000 - Jan 2014 (14 years 1 month)
    Delivered preliminary and post-technical training to a global audience. Provide excellent level II technical support. -Representative • Train customers both onsite and on-premise to improve technical knowledge of software. Introduced structured software training methodology to improve user knowledge and training workflow. Provide follow-up user training using web conferencing software and Voice over IP. Designed, developed, and successfully deployed a local ASP/VBScript solution to replace handwritten training evaluations. • Develop technical training documentation for basic, advanced, and administrative users. Design and develop yearly conference class handouts. Present yearly conference seminars to improve knowledge of software function
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    Technical Support Representative
    Hunter Fan Company,
    Jan 1997 - Jan 2000 (3 years 1 month)
    Provided product and technical support to customers nationwide. Provided phone support to customers with Hunter Fan products; ceiling fans, humidifiers, air humidifiers, and air condition/heating thermostats. Answered customer product inquiries and fulfilled product accessory orders. Assisted customers with ceiling fan and thermostat installation problems or questions. -Representative & Contributions • Answered calls from an automatic call distribution system set up as a Simultaneous Call Distribution queue. • Maintained an 80% - 90%+ average handle time (AHT) per week. • Provided superior communication skills as a representative of the company. • Maintained on-time work ethic. • Developed a handle time methodology to satisfy customer
Education verified_user 0% verified
  • B
    Graduate
    Briarcrest Christian High School
    Jan 1980 - Jan 1984 (4 years 1 month)