Daniel Alejandro Rojas Rodriguez

Sales Development Specialist

Crisalix

Feb 2022 - Jun 2022 (5 months)

US market. -Identifying new opportunities through cold calling, utilizing own book of business, networking prospective clients within the aesthetics field. -Actively calling and emailing potential clients to introduce company. -Utilizing web-based recruiting tools (LinkedIn, etc.) and professional networks to identify new business opportunities. -Managing and maintaining a positive relationship with prospective clients and accounts through live chat, email and phone. -Preparing & sending out proposals & confirmations for the Account Executives. -Scheduling appointments for the Account Executives team and making the liaison with administration to organize the visits in the most productive way. -Tracking and updating activities in our

CX Representative

Beat

Dec 2019 - Jan 2022 (2 years 2 months)

-Delivering high-quality service via our ticket management platform, social media and over the phone in different markets (Perú, Chile, Colombia, Argentina and Mexico) -Answering any questions that come up daily from riders and drivers -Showing empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences -Triagling issues and escalating them when necessary -Cooperating with other departments to assist inside projects and resolve technical issues

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Front Desk Receptionist

Spa Mónica Cabrera

Nov 2018 - Dec 2019 (1 year 2 months)

I was responsible of handling two facilities. This spa holds the first spot on TripAdvisor and Google in the city. You can see my name mentioned in several reviews. My duties were: -Responsible for answering multiple phone lines -Greeting walk-in customers and providing information about the services of the spa -Managing a 13 members team -Booking appointments throught Google, TripAdvisor, Facebook and Instagram -Charging fee and using POS -Exchanging currency -Handing tips to the staff

Front Desk Receptionist

Sunsol Hotels

Sep 2017 - May 2018 (9 months)

This is a 4 stars all inclusive hotel with almost 500 rooms. My duties were: -Performing all check-in and check-out tasks -Managing online and phone reservations -Registerings guests collecting necessary information (like contact details and exact dates of their stay) -Greeting walk-in customers and providing information about the services of the hotel -Confirming group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests -Cooperating with our housekeeping/security staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs -Responding to clients' complaints in a timely and professional manner

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Customer Service Specialist

Digilink

Jul 2017 - Sep 2018 (1 year 3 months)

US and Canada markets. -Solving customer complaints over VoIP calls -Providing information about the services of the company to new customers -Transfering calls to others departmens such as Billing or Quality -Taking orders from customers and using US currency -Providing technical support and assistance for DigiLink's customers for their various Internet, network and telecommunications related services. -Identifying when escalation is called for, and diligently pursue as appropriate.

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Customer Service Specialist

Spa Mónica Cabrera

Jan 2017 - Jan 2018 (1 year 1 month)

2018, Margarita Island, Venezuela Front Desk Agent Spa Monica Cabrera

Front Desk Agent

Sunsol Hotels

Jan 2017 - Jan 2018 (1 year 1 month)

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Assistant

Empresa Tirso Decoraciones

Assistant

Sunsol Hotels

Glass Construcciones CA. Guest Service Hotel Sunsol Isla Caribe 2015, Margarita Island, Venezuela ORGANIZATIONS Rotary International English Teacher

Daniel Alejandro Rojas Rodriguez

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