Brian Barrantes Rojas

Brian Barrantes Rojas

About

Detail

Service desk
Costa Rica

Contact Brian regarding: 
work
Full-time jobs
Starting at USD1.2k/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • CRG Solutions
    Service desk analyst
    CRG Solutions
    Jun 2022 - Oct 2022 (5 months)
    - Managed and monitored different network accounts.
    - Managed Active Directory and Microsoft Exchange for the creation and management of user's accounts. Used different ticketing tools just as Service Now, OTRS
    - Manage Engine providing solutions for technical issues, O365 issues and hardware related troubleshooting.
  • DXC Technology
    Technical support help desk
    DXC Technology
    Dec 2021 - Current (4 years 11 months)
    - Successfully resolved technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
    - Worked as a contractor for the company DXC Technologies for 3 months until getting absorbed by the company DXC Technologies on March 2 1 st, after that I've been working with DXC Technologies on the same job 'till today.
  • CSS Corp
    Técnico de soporte de TI
    CSS Corp
    Mar 2021 - Mar 2022 (1 year 1 month)
    - IT Consultant for Voice Over IP services, managed
    networks, configuration and provisioning of IP phones and
    different devices.
  • Sykes Enterprises
    Customer service associate (capital one)
    Sykes Enterprises
    Jan 2020 - Apr 2021 (1 year 4 months)
    - Communicated effectively with customers giving an
    exceptional customer experience and solving problems
    about their credit cards (general inquiries, payment issues,
    maintain information updated).
  • SYKES Costa Rica
    Agente de prevención del fraude
    SYKES Costa Rica
    Jun 2019 - Mar 2021 (1 year 10 months)
    - Conducted investigations in accounts that were victims of identity theft and fraud.
Education verified_user 0% verified
  • Universidad Nacional
    Information Systems Engineer
    Universidad Nacional
    Jan 2014 - Dec 2018 (5 years)
  • E
    Primary education
    Escuela Juan Bautista Solís.
    Jan 2004 - Dec 2013 (10 years)