Rohit kumar TIWARI

Operation assistant

Invisible Technologies

Jul 2024 - Current (1 year 10 months)

As an Operation Assistant, I focused on scaling efficiency through automation, human expertise, and strategic consulting. I began engagements by understanding client goals and diving deep into their business challenges, leveraging specialized human resources to optimize workflows and processes. My role involved supporting clients across various industries with scalable and adaptable solutions. Additionally, I collaborated closely with the logistics team to provide timely updates regarding client products, ensuring seamless communication and operational flow. This experience enhanced my problem-solving skills and reinforced my ability to manage complex client needs effectively, contributing to overall customer success and satisfaction.

Client support specialist

Think and Learn Pvt Ltd

May 2022 - Feb 2024 (1 year 10 months)

As a Client Support Specialist, I increased customer satisfaction by 20% through effectively communicating complex product features and benefits as a product expert. I successfully managed customer interactions and maintained accurate records by leveraging various tools such as Salesforce, UX Achieve, Order Hive, and One Desk, leading to a seamless customer experience and increased data accuracy. My role involved evaluating product safety, appearance, and function to determine overall quality and provide high-quality support, fostering long-term customer satisfaction and loyalty. I achieved weekly top performer status 5 times, resulting in a 15% increase in overall team productivity and project success rate. Additionally, I utilized impleme

Freelancer

Upwork

Jan 2021 - Feb 2022 (1 year 2 months)

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Client support executive

Flying High paradise

Jan 2021 - Feb 2022 (1 year 2 months)

As a Client Support Executive, I was responsible for providing exceptional support to clients, ensuring their needs were met promptly and effectively. My role involved utilizing various tools such as Google Sheets and CRM systems to manage client information and track interactions. I also employed Loom for creating instructional videos, enhancing client understanding of our services. In addition to calendar management and email correspondence, I documented processes to streamline operations and improve efficiency. While executive assistance was not a primary focus, I effectively managed administrative tasks, including travel management and document organization, which contributed to a seamless client experience. My proficiency in Google Wor

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Client support executive

NJIL AND OMD (ICMR)

Jan 2019 - Jun 2019 (6 months)

As a Client Support Executive, I acquired extensive experience working in biosafety laboratories, conducting in vivo experiments to evaluate the efficacy of drugs in treating tuberculosis. I developed excellent organizational and time management skills, enabling me to handle multiple projects simultaneously while meeting strict deadlines. My experience in NJIL and OMD involved primary and secondary research, which enhanced my understanding of patient accounts management, further contributing to my ability to support clients effectively in a dynamic environment. Additionally, I utilized calendar management skills to coordinate schedules for senior scientists, ensuring efficient time allocation and prioritization of tasks, which ultimately im

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Client support

Forensic state laboratory

Dec 2017 - Feb 2018 (3 months)

• Analyzed biological evidence with precision. • Conducted case studies in the serology and biology sections of a forensic lab. • Contributed to key case resolution insights. • Provided critical information to support legal decisions. • Leveraged implementation management skills to enhance client interactions and ensure satisfaction throughout the process. • Utilized HubSpot for tracking client communications and project updates, fostering a more organized approach to client support. • Engaged in project coordination to streamline workflows and improve service delivery, ultimately contributing to successful case outcomes. • Focused on customer success by addressing client needs and expectations, ensuring a high level of satisf

Rohit kumar TIWARI

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