I joined Faclon Labs as a 21 year old intern. Few years later, I was the Senior Customer Success Manager who built the CS function from scratch.
Along the way I hired and led a 13 member team, delivered 30+ enterprise deployments, and managed large scale accounts across steel, mining, FMCG, and cement. Around 96% retention. Around 20% ARR growth. A lot of uncomfortable conversations that eventually built real trust.
I operate at the intersection of enterprise relationships, operational delivery, and team building, in industries where the stakes are high and clients don't forgive sloppy execution.
I also build. I recently delivered a Pan India warehouse temperature and door monitoring solution with real time breach analysis using AI assisted development. I think the next chapter of CS belongs to people who can use AI to scale what used to take a whole team, which is why I'm Claude certified and use AI tools in my workflow every day
