Rogs G. Kenway Detail-oriented and service-focused professional with a

H

Virtual Assistant

HireBiz

Mar 2025 - Feb 2026 (1 year)

Worked as a Virtual Assistant responsible for handling inbound and outbound calls, verifying information from healthcare operators and candidates, and coordinating communication between clients and potential recruits. Managed appointment scheduling and maintained organized records by updating and adding contacts to the company database. Assisted clients by completing various administrative and operational side tasks, ensuring accuracy, efficiency, and timely follow-ups. Maintained professional communication with clients and applicants while supporting the recruitment and verification process.

U

Quality Hero - QA Auditor

UNITQ

Sep 2024 - Jan 2025 (5 months)

Reviewing data from clients as input to capacity studies, data and trends for consistency. Investigating anomalies in the user response and trending issues for further monitoring using different channels: Zendesk, Freshdesk, Google Playstore, and other user experience platform. Typed documents such as correspondence, drafts, memos, and emails, and prepared reports weekly for management. Capturing the required data; and consolidating actual performance statistics for the various measures required in the report: scheduling and generating reports.

A

Back Office Associate

ALORICA CEBU

Jan 2024 - Feb 2025 (1 year 2 months)

Managed billing records, account data, and discrepancies with high accuracy. Ensured data integrity and compliance with organizational processes. Processed and reconciled financial records and asset-related documentation. Collaborated with cross-functional teams to resolve data discrepancies.

A

Customer Service Representative

ALORICA CEBU

Jan 2024 - Feb 2025 (1 year 2 months)

Delivered frontline customer support across multiple channels. Maintained accurate system records and compliance standards. Managed account inquiries and documented resolution procedures.

Rogs G. Kenway

About

Detail

Timeline

Résumé