Roger S Bedford

As a Client Engagement Manager at Ensono with over four years of experience, I focus on fostering customer relationships, enhancing retention strategies, and mitigating churn. My work involves collaborating with cross-functional teams and leveraging solution-selling techniques to expand product offerings and deliver strategic business solutions tailored to client needs. Daily responsibilities include: Contract negotiations, Renewals, SaaS selling, Managed services, Consulting, 25% travel, Enterprise relationship management, Collaboration with multiple internal resources, Pipeline management and forecasting within CRM tools, and Mentoring teammates. With a commitment to teamwork and a customer-centric approach, I contribute to maintaining CRM data consistency and ensuring a positive client experience. My expertise in virtualization and strategic engagement supports Ensono's mission to deliver mission-critical infrastructure solutions effectively.