Roel Seroso Appointment Setter, Outbound Sales Representative and Data Entry

Sales and Email Outreach Specialist

Chesapeake Pallets

Sep 2025 - Mar 2026 (7 months)

Quality Assurance Agent

Bold Business

Jun 2024 - Apr 2025 (11 months)

Credentialing Medallion Payer Enrollment

Customer Service Representative

Probe CX

Sep 2023 - Apr 2024 (8 months)

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Appointment Setter

Compliants Processing

May 2023 - Oct 2024 (1 year 6 months)

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Customer Chat Support

Oct 2020 - Dec 2022 (2 years 3 months)

As a Customer Chat Support representative, I was responsible for providing exceptional service to customers through live chat, addressing inquiries, and resolving issues promptly to enhance customer satisfaction. I collaborated with team members to ensure a seamless support experience and maintained detailed records of customer interactions. Additionally, I utilized my understanding of SaaS sales to identify opportunities for upselling products during customer interactions, thereby contributing to overall sales growth. My experience with cold calling techniques also informed my approach to engaging customers effectively, ensuring that I could provide tailored recommendations based on their needs.

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Outbound Sales Representative

Jun 2019 - Sep 2020 (1 year 4 months)

As an Outbound Sales Representative, I was responsible for driving sales growth through effective lead generation and management strategies. My role involved cold calling and cold emailing potential clients, utilizing my strong appointment management skills to secure meetings and foster relationships. I effectively handled B2B sales, leveraging my expertise in customer relationship management (CRM) to track interactions and ensure a seamless sales process. Additionally, I provided sales support through various channels, including email and phone support, while also engaging in telemarketing and telesales activities. Although call center management was not a primary focus, I received inbound calls, which enhanced my communicative competence

Customer Service Representative

Sutherland Global Services

Jan 2018 - Jan 2019 (1 year 1 month)

Roel Seroso

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