Rodrigo Sancianco
About
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Quezon City, Metro Manila, Philippines
Résumé
Jobs
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Product Specialist verified_user Verified experienceNooroJan 2025 - Jan 2026 (1 year 1 month)Responsible in providing assistance to all of our customer's needs depending on their pain that they currently dealing with. Whether it's back pain, foot pain, shoulder pain, and foot pain.- Account Manager verified_user Verified experienceConcentrixMar 2021 - Nov 2024 (3 years 9 months)Responsible for assisting clients with their orders and processing them. I also assist them in checking parts availability and pricing for their requests, whether software or hardware.
• Provided sales quotes and managed parts allocation for client orders.
• Conducted daily meetings with potential clients to discuss their needs and provide solutions.
• Served as a primary point of contact for businesses seeking to update their business machines, including laptops, desktops, and servers, for their end clients.
• Utilized HubSpot for lead generation and customer relationship management to nurture client relationships and identify upsell opportunities.
• Leveraged ChatGPT for generating initial drafts of client c - PTechnical Support verified_user Verified experiencePearson Revel Technical Advisor Tier 1Nov 2019 - Feb 2021 (1 year 4 months)Responsible in providing technical assistance for both students and instructors.
Provides basic troubleshooting assistance regarding on how to enrol, reset passwords, and replace access codes. - Junior RecruiterTechLink SystemsMar 2019 - Sep 2019 (7 months)Responsible in providing qualified candidates for different companies such as IT professionals, Claims Examiner, Health care professionals and etc.
- Client Account ManagerAcquire BPODec 2018 - Feb 2019 (3 months)Providing all business clients with a reliable phone and internet service including Cloud base storage.
- Technical SupportGenpactSep 2017 - Dec 2018 (1 year 4 months)Provides basic troubleshooting for all cash registers and back-office computer for a business account.
- Sales RepresentativeAcquire BPOJul 2016 - Jul 2017 (1 year 1 month)Outbound sales for a travel club for an Australian account.
- Chat Customer SupportBell CanadaNov 2013 - Jan 2016 (2 years 3 months)Provides basic troubleshooting for customer's phone and internet as well as TV subscription via online chat.
Sends dispatch service whenever needed.
Upsell and change of their Satellite TV service. - Customer Care SupportBell CanadaApr 2012 - Oct 2013 (1 year 7 months)Provides basic troubleshooting for customer's phone and internet as well as TV subscription.
Sends dispatch service whenever needed. - VPurely Outbound Sales SpecialistVonage V.O.I.P. ServiceSep 2006 - Mar 2012 (5 years 7 months)
- HOutbound Sales RepresentativeHSBC Household BankFeb 2005 - Aug 2006 (1 year 7 months)
- AInbound Sales RepresentativeAT&T Telephone ServiceOct 2004 - Jan 2005 (4 months)Provides customer both local and long-distance service for their phone service.
- AOutbound Sales RepresentativeAT&T Long Distance ServiceAug 2003 - Oct 2004 (1 year 3 months)Provides customer a competitive rate for their long-distance service.
Education
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0% verified
- Nooro public Remote experienceNooroJan 2025 - Jan 2026 (1 year 1 month)● Assisted customers in selecting products that best addressed their health and wellness needs.
● Educated customers on product benefits and features to improve purchasing confidence.
● Build strong customer relationships through personalized service.
● Consistently provided outstanding customer support throughout the buying process.
● Collaborated with internal teams to ensure customer satisfaction and timely issue resolution. - HHigh School GraduateJun 1998 - Mar 1999 (10 months)