Rodrigo Ramos
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Montevideo Department, Uruguay
Contact Rodrigo regarding:
Flexible work
Starting at
USD20/hour
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Résumé
Jobs
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IBM AS/400 OperatorPlatformX SolutionsSep 2022 - Jul 2024 (1 year 11 months)Worked for a healthcare insurance company based in Puerto Rico as a member of the support team and operator of the IBM AS/400. My daily tasks included processing data, creating reports (837, Claims, Elegibilities, Data warehousing), and monitoring system integrity. I also participated in troubleshooting meetings and am accustomed to executing processes at precise times. Additionally, I contributed to project discussions regarding budget considerations, ensuring that financial aspects were aligned with operational goals. Furthermore, I was involved in testing the efficiency of automated tests, which enhanced our overall process reliability and performance. The entire team operated within a Scrum and Agile methodologies framework, which facil- Technical SupportAloricaMar 2022 - Sep 2022 (7 months)In my role at a BPO Support Company, I provided technical support for corporate clients, specifically focusing on retail customers such as Amazon. The project involved establishing a technical support department aimed at enhancing the customer experience by incorporating post-sale services. This approach allowed us to offer daily support for a wide range of smart devices, including robotic vacuum cleaners, automated tools, computers, and mobile devices. Additionally, I participated in team meetings where we discussed the project budget, contributing to a better understanding of resource allocation and project management, which ultimately supported our goal of delivering comprehensive technology solutions to customers.
- MTechnical Support TeamMinisterio de Desarrollo Social UruguayJun 2020 - Mar 2022 (1 year 10 months)Proporcioné soporte técnico a clientes internos en diversas oficinas del ministerio a lo largo del país, donde generalmente hay al menos una estación de trabajo operada por personas con habilidades informáticas básicas. Mi tarea consistía en asistir remotamente a estos usuarios en cualquier necesidad que tuvieran, evitando así la necesidad de enviar un técnico al lugar para brindar soporte en persona. Además, participé en reuniones donde se discutía el presupuesto del proyecto, lo que me permitió comprender mejor los recursos disponibles. También estuve atento a todos los datos disponibles para ofrecer un servicio más eficiente y efectivo a los usuarios.
- STechnical Support TeamSABRE Global IncJun 2019 - May 2020 (1 year)Proporcioné soporte técnico de primer nivel para el programa SABRE, que se aloja virtualmente en los dispositivos en los que se opera, brindando a los usuarios una interfaz para interactuar con él. Mi tarea como agente de help desk fue asegurar que los usuarios pudieran instalar, configurar y utilizar correctamente su interfaz de usuario. Además, participé en reuniones donde se discutía el presupuesto del proyecto, lo que me permitió comprender mejor la gestión financiera del soporte técnico. Estuve atento a los KPIs del equipo, lo que me ayudó a evaluar el rendimiento del servicio. También analicé los datos de las cuentas de los clientes que llamaban, lo que facilitó la identificación de problemas recurrentes y la mejora del servicio. Fina
- Technical Support AnalystTata Consultancy ServicesMar 2012 - May 2019 (7 years 3 months)- Client: Humana – Problem Management team - Management of tickets through the Service Now tool and coordination of interdisciplinary teams made up of representatives of both internal and external work teams to resolve them.
- Humana – Healthcare Analyst – Administration and support of virtual document databases that record the movements of the company. The company distributed documents that had to be signed by representatives of different departments of the company through the Adobe Sign tool, which later had to be stored in databases accessible to their signatories. My tasks were to ensure the correct distribution, storage, and access to documents.
- Additionally, I engaged in account management for the client, Humana, collabo
Education
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- UAssociate degree in LogísticsUniversitat Politécnica de Catalunya.Mar 2001 - Dec 2001 (10 months)
- Bachelor Degree in Communication Sciences AdministrationUDELARMar 1996 - Feb 2025 (29 years)
- UAssociate Degree in AdministrationUniversidad del Trabajo del UruguayMar 1996 - Dec 1997 (1 year 10 months)