R

Rodrigo Proença Ramalho

About

Detail

Communications Specialist
Portugal

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Sword Health
    MEMBER SUPPORT SPECIALIST
    Sword Health
    Nov 2022 - Nov 2023 (1 year 1 month)
    Achievements/Tasks Providing support via phone, email, and live chat Helping members with technical issues Cooperating with diferent departments to address major issues and improve product
  • S
    CUSTOMER SERVICE AGENT
    Social Media
    Jun 2021 - Nov 2022 (1 year 6 months)
    CONCENTRIX 06/2021-11/2022, Porto Achievements/Tasks Being a single point of contact for advertisers and agencies (SMB) for diferent types of inquiries Putting together solutions to support and expand your customer's self-serve advertising customer base Being able to manage all diferent types of inquiries generated via inbound activities such as chat, email and social media messenger
  • 3rd Eye Booking Company
    CUSTOMER SERVICE SPECIALIST
    3rd Eye Booking Company
    Nov 2018 - Aug 2020 (1 year 10 months)
    Achievements/Tasks Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions Described and explained details about service options to inform customers and guide purchasing decisions Complied with company policies and procedures by encouraging positive and efective work environment among all employees
Education verified_user 0% verified
  • Anglia Ruskin University
    BA (Hons) ARTS AND HUMANITIES
    Anglia Ruskin University
    Sep 2016 - Jan 2021 (4 years 5 months)