R
Rodrigo Peron
About
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Costumer Service | Technical Support | Incident Management | Continuous Improvement
Londrina, State of Paraná, Brazil
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Full-time jobs
Résumé
Jobs
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Client Support Specialist, Tier 1PopmenuMar 2026 - Current (8 months)• Provide Tier 1 technical support to global clients via chat, email, and phone in English and Spanish, ensuring a high-quality customer experience.
• Manage a high-volume queue of support requests while consistently meeting SLA targets and maintaining customer satisfaction.
• Troubleshoot platform, integration, and configuration issues by performing root cause analysis and identifying effective resolutions.
• Guide customers through product features, workflows, and best practices, driving product adoption and self-service capabilities.
• Document investigations, resolutions, and customer interactions in Salesforce, ensuring accurate case tracking and knowledge sharing.
• Collaborate closely with Engineering, Produc- Service DeskTata Consultancy ServicesApr 2025 - Mar 2026 (1 year)• Provided technical support to global users via chat, email, and phone in Portuguese and Spanish, ensuring a seamless support experience across multiple regions.
• Diagnosed and resolved access, authentication, and system-related issues involving Active Directory (AD), VPN connectivity, and Multi-Factor Authentication (MFA).
• Managed incidents and service requests through ticketing systems, consistently meeting SLA targets and maintaining high service quality standards.
• Performed troubleshooting and root cause analysis to identify and resolve technical issues efficiently, minimizing user downtime.
• Collaborated with internal teams to escalate complex cases, providing detailed documentation and technical findings to - Service DeskAtosNov 2024 - Apr 2025 (6 months)• Provided technical support to global users via chat, email, and phone in Portuguese and Spanish, ensuring a seamless support experience across multiple regions.
• Diagnosed and resolved access, authentication, and system-related issues involving Active Directory (AD), VPN connectivity, and Multi-Factor Authentication (MFA).
• Managed incidents and service requests through ticketing systems, consistently meeting SLA targets and maintaining high service quality standards.
• Performed troubleshooting and root cause analysis to identify and resolve technical issues efficiently, minimizing user downtime.
• Collaborated with internal teams to escalate complex cases, providing detailed documentation and technical findings to - Professor universitárioUNOPAR Universidade Norte do ParanáOct 2022 - Mar 2025 (2 years 6 months)Responsible for preparing and delivering content and teaching materials as directed for teaching in higher education, administering tests, developing classroom work and clarifying doubts. Instructor in the university's flight simulator. Chosen as a patron by graduating students in 2023. Participated in three TCC evaluation panels.
- Assistente de comércio internacionalViaer Soluções AeronáuticasSep 2021 - Dec 2023 (2 years 4 months)Responsável por auxiliar na importação de aeronaves e produtos aeronáuticos e atendimento aos clientes.
- AEstagiárioAeroclube De Londrina Escola De Aviaço CivilAug 2018 - Oct 2018 (3 months)Responsável pelo auxílio na manutenção, revisão, montagem e desmontagem de aeronaves, auxiliar na pintura, trocas de pneu e regulagem de motor, bem como pela pesquisa de preços e aquisição de insumos utilizados nas manutenções.
Education
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- Tecnólogo, Tecnologia da InformaçãoAnhanguera EducacionalJan 2024 - Current (2 years 10 months)
- Postgraduate Degree, Administração e NegóciosUNOPAR Universidade Norte do ParanáJan 2022 - Dec 2022 (1 year)Pós-graduação em desenvolvimento humano e gestão de projetos.
- Ciencias AeronáuticasUNOPAR Universidade Norte do ParanáJan 2016 - Dec 2019 (4 years)
- Postgraduate Degree, Tecnologia da InformaçãoAnhanguera Educacional
Projects (professional or personal)
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