Rodrigo Molina Operations Leader | Scaling Teams through Cross-Functional

Operations Manager, Systems & Operations

Metalab

Jun 2025 - Current (1 year 2 months)

Expanded scope to support organization-wide operations, introducing systems and workflows that improve cross-functional collaboration across Design, Engineering, People, Resourcing, Finance, etc. Built and optimized workflows and automation, reducing manual onboarding work by ~15% and improving team efficiency. Standardized documentation, tooling, and processes to enable more scalable execution and clearer alignment across teams. Led and operationalized cross-functional initiatives from intake to execution, aligning stakeholders on ownership, delivery timelines, dependencies, and success criteria.

Design Operations Manager

Metalab

May 2024 - Jun 2025 (1 year 2 months)

Led department operations for Design and Engineering across a global team of 80+ spanning multiple time zones, improving planning, prioritization, and execution consistency across design and engineering initiatives. Partnered with leadership to improve resource allocation, workflow visibility, and operational decision-making during periods of rapid organizational growth. Enabled teams through AI tooling and learning initiatives, including AI adoption, re-launching L&D programs, internal work shares, and a centralized tooling library to improve access to resources and team efficiency

Design Operations Manager

Saje Natural Wellness

Oct 2023 - Apr 2024 (7 months)

Sr. Design Operations Manager

Thrive Digital

Mar 2023 - Sep 2023 (7 months)

Design Operations Manager

Thrive Digital

Apr 2020 - Mar 2023 (3 years)

Course Instructor & Subject Matter Expert

CICCC Cornerstone International Community College of Canada

Jan 2020 - Mar 2020 (3 months)

Courses: Digital Marketing Foundations, Analytics, Paid Ads & SEO.

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Marketing & Automation Consultant

Stepping Digital

Jan 2019 - Mar 2020 (1 year 3 months)

Digital Strategist Manager

Wishpond TSXVWISH

Jan 2018 - Dec 2018 (1 year)

Coordinated a team of project managers, designers and implementation specialists by assigning projects, resources, deliverables and deadlines while supervising the projects' statuses and reporting to the COO.

Digital Project & Account Manager

Wishpond

Dec 2016 - Dec 2017 (1 year 1 month)

Strategized and executed digital marketing campaigns for small/medium businesses and corporations, ranging from lead generation, brand awareness or sales promotions. To deliver the projects on time, I was in charge of coordinating resources between departments while communicating with the clients and making sure their expectations were being met.

Business Development

Wishpond

Oct 2016 - Dec 2016 (3 months)

Business Development

GOTJUNK

Apr 2016 - Sep 2016 (6 months)

Managed sales and scheduling for over 120 franchises in Canada and the USA while generating over $500,000 in revenue in six months.

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Educational Advisor & Marketing Coordinator

Contactos Internacionales Guatemala

Jan 2015 - Apr 2016 (1 year 4 months)

• Created successful partnerhsips with educational institutions in the UK, USA and Canada • Assist with company´s marketing strategy • Event planning • Website planning and maintenance - www.QuieroAprenderViajando.com • Social media management: Facebook & Instagram

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Executive Marketing Assistant

Executive Hotel Management College

Mar 2014 - Dec 2014 (10 months)

• Managed daily communication with agents and partners • Generated over $600,000 of new business in 10 months • Built a monthly financial paying schedule for students • Assisted with accounts receivable by creating invoices, receipts and contracts • Created marketing material: brochures, flyers, posters, etc. • Social media management duties

Marketing Coordinator

Vanmates

Jul 2013 - Dec 2015 (2 years 6 months)

• Maintained a 96% occupancy rate by promoting 17+ properties with 130 rooms around Metro Vancouver. • Planned layout and functionality for new website - www.vanmates.com • Handled all partnerships with third party service providers, such as tour companies and educational institutions offering premium services to current clients • Managed daily communications with possible student renters and current tenants • Overlooked account receivables by creating invoices and receipts • Handled all rental agreements and organized airport pickups • Social media management: Google +, Facebook & Instagram

Intern

ILSC Education Group

Apr 2013 - May 2013 (2 months)

• Analysis of market research findings • Research of industry online marketing trends • Interpreted surveys and connected patterns to understand and predict client behaviour • Conducted online research for French market • Composed basic French to English translations for marketing campaign

Rodrigo Molina

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