Rodrigo Gutierrez R.

Rodrigo Gutierrez R.

About

Detail

Founder - getvindicate.com
San José Province, Costa Rica
Contact Rodrigo regarding: 
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Full-time jobs
Starting at USD3k/month

Timeline

work
Job
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Education

Résumé

Jobs verified_user 0% verified
  • V
    Founder public Remote experience
    Vindicate
    Mar 2026 - Current (7 months)
    As Founder & CEO, I lead all aspects of product strategy, AI architecture, go-to-market, and business development for getvindicate.com launch and growth phase.
  • Cisco
    Data Analyst
    Cisco
    Apr 2025 - Current (1 year 6 months)
    Project Manager for Different Projects under the Sales Organization. Asana Champion.
  • Cisco
    Project Manager – IB Commerce
    Cisco
    Mar 2025 - Feb 2026 (1 year)
    Lead day-to-day execution of the Cisco Services Enterprise Agreement Plus (SEA+) program across Americas accounts.
    Act as coordination and escalation point between Sales, CAMs, Deal Assurers, and Install Base Analysts to resolve renewal, pricing, and install base discrepancies.
    Perform root cause analysis on renewal errors and implement preventive controls to eliminate recurrence.
    Triage and manage operational issues impacting commercial transactions and renewal accuracy.
    Provide performance metrics, operational trend analysis, and structured updates to leadership.
    Develop technical and process documentation for IBAs and Commerce stakeholders.
    Standardize workflows using Asana, CCW-R, and EAMP to ensure operati
  • Nexo
    Market Research Analyst, Nexo.io, Merida, MX Jan-April 2024
    Nexo
    Jan 2024 - Apr 2024 (4 months)
    • Conducted comprehensive market research and regulatory analysis for Nexo.io, a leading Global Crypto Fintech company, to facilitate its entry into the Mexican market.
    • Worked with Operations and Legal team at Nexo to evaluated the regulatory landscape, including laws, regulations, operational costs, and registration requirements specific to Fintech companies in Mexico. Use
    • Provided strategic market entry recommendations and identified opportunities for Nexo.io to address financial needs within the Mexican market.
    • Contributed insights on how
  • P
    Business Developer - LATAM | Sports Infrastructure Manufacturers - Independent Contractor
    PanamericanSport
    Jan 2013 - Dec 2024 (12 years)
    Managed end-to-end execution of multi-country commercial and infrastructure projects across Latin America.
    Served as an escalation point between suppliers, government institutions, and operational teams to resolve contractual and compliance issues.
    Conducted risk assessment and issue mitigation throughout the project lifecycle.
    Led public bid creation and regulatory compliance validation under strict governance frameworks.
    Coordinated logistics, procurement, and cross-border operations.
    Utilized Asana to manage timelines, dependencies, and issue tracking.
    Operational Impact
    Successfully executed large-scale public sector projects under regulatory constraints.
    Strengthened multi-stakeholder communicati
  • Cisco
    Global Operations Manager, Cisco
    Cisco
    Jan 2006 - Dec 2013 (8 years)
    • Led the establishment and management of the Partner Helpline Service team in Costa Rica, ensuring exceptional customer satisfaction and quality in a fully remote setting for Cisco Partners.
    • Customer Success Operations. Analyzed and monitored KPIs and program goals across 6 Global Operations Teams covering 13 languages.
    • Led initiatives to boost team performance and maintain high motivation levels.
    • Headed the TRAINING Team for Partner Helpline engineers, approving curriculum, and customizing learning paths based on product trends and customer feedback.
    • Participated as team lead on the SALESFORCE CRM Customization project for Cisco Partner Helpline, testing, updating CRM requirements, and approving final delivery
  • SYKES Costa Rica
    Technical Support Engineer – Cisco TAC (Routing & Switching)
    SYKES Costa Rica
    Feb 2004 - Nov 2006 (2 years 10 months)
    Provided technical support for enterprise Routing and Switching environments.
    Troubleshoot production network incidents and performed root cause analysis.
    Worked within structured escalation and severity-based incident management frameworks.
    Collaborated with engineering teams to restore service availability and minimize business impact.
  • Cisco
    Technical Support Engineer
    Cisco
    Jan 2004 - Jan 2006 (2 years 1 month)
    Provided technical support for enterprise Routing and Switching environments. Troubleshoot production network incidents and performed root cause analysis. Worked within structured escalation and severity-based incident management frameworks. Collaborated with engineering teams to restore service availability and minimize business impact.
Education verified_user 0% verified
  • Cisco Networking Academy
    Project Management, Project Management
    Cisco Networking Academy
    Jan 2009 - Dec 2010 (2 years)
    The Project Management curriculum provided by Cisco Networking Academy offers a robust and industry-aligned approach to mastering essential project management skills. This program outcome prepares me with the knowledge, tools, and methodologies required to effectively plan, execute, and oversee projects within diverse technological landscapes.
  • A
    Associate of Science - AS, Computer Systems Networking and Telecommunications
    Jan 2004 - Dec 2006 (3 years)
    An Associate Degree in Computer Networking, coupled with a CCNA (Cisco Certified Network Associate) certificate, provides a comprehensive foundation in networking technologies, protocols, and their practical applications.
  • Instituto Tecnologico de Costa Rica
    Associate's Degree, Computer Systems Networking and Telecommunications
    Instituto Tecnologico de Costa Rica