Rodolfo Perez Baez

Rodolfo Perez Baez

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Detail

Field Rep Success AgeAppointment Setter | Solar Energy Specialist | Customer Engagement Expert at Kronos Solutionsnt
Managua, Nicaragua

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Timeline


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Résumé


Jobs verified_user 0% verified
  • K
    Appointment Setter
    Kronos Solutions
    Jan 2026 - Current (10 months)
    • Scheduled and coordinated client consultations for Kronos Solutions, a solar energy company
    • Communicated with prospective customers to explain solar options and benefits
    • Developed and maintained a pipeline of leads to ensure steady appointment bookings
    • Enhanced customer trust and engagement through clear communication and follow-ups
    • Strengthened organizational and sales skills while gaining a deep understanding of the renewable energy industry
  • Alia Services
    Field Rep Success agent
    Alia Services
    Apr 2025 - Oct 2025 (7 months)
    Provide real-time assistance to field representatives via chat, addressing inquiries related to job completion, payment issues, and resolving technical challenges. Maintain a high level of satisfaction by delivering prompt and accurate support, collaborating with team members to troubleshoot complex problems, and documenting interactions and solutions.
  • Papa
    Care Specialist
    Papa
    May 2021 - Oct 2024 (3 years 6 months)
    · Engaging with customers, listening to them, and uncovering their needs while making recommendations and maximizing Papa's revenue.
    · Handling and conducting phone duties in a timely and professional manner following company policies and procedures.
    · Demonstrating a full understanding of current campaigns and offerings while communicating them clearly to customers at every sales opportunity
    · Multitasking and operating several applications along with proficiency in G-Suite
    · Achieving member engagement standards set for the department by following the established departmental policies and procedures
  • S
    Customer Service Representative
    SitelLake City FL
    May 2020 - May 2021 (1 year 1 month)
    · Resolved customer concerns over the phone, online chat, or email effectively and exceeded expectations.
    · Multi-tasked and adapted to changes quickly.
    · Addressed customer concerns creatively and shared feedback with teammates/mentor.
    · Demonstrated strong customer service and took responsibility to ensure customers' satisfaction.
    · Built trust by working as a team member, as well as independently, with minimal supervision.
  • M
    Sales Agent
    M installationsLake City FL
    Feb 2019 - Jan 2021 (2 years)
    · Perform online sales activities to achieve company sales objectives.
    · Update customer database with contact details and interest information from prospective customers.
    · Perform daily tasks based on the assigned work plan.
    · Make inbound and outbound calls to sell company products.
    · Work independently or in a team to achieve monthly sales quota.
    · Communicate with customers through phone and e-mails.
  • E
    Receptionist
    EconolodgeLive Oak FL
    Jun 2018 - Jan 2019 (8 months)
    · Registered & processed guests into their assigned rooms.
    · Accommodated guest requests.
    · Up Selling guest rooms and promoted hotel services.
    · Handled cash payments.
    · Maintained a clean and neat front desk area.
  • W
    Inventory Associate
    Wayne FarmsDobson NC
    Jul 2016 - Jun 2018 (2 years)
    · Ensured correct documentation was completed with all loads.
    · Received product labels and ensured proper product placement on a continuous belt.
    · Routinely worked in cold environments.
    · Lifted 50lb boxes and spent more than half of time standing/walking.
Education verified_user 0% verified
  • West Wilkes High School
    High School Diploma
    West Wilkes High School
    Jan 2016 - Dec 2016 (1 year)