Rodolfo Gutierrez Software QA Engineer

Software QA Engineer

SchoolMint

Feb 2022 - Oct 2022 (9 months)

Test Engineering Associate

Accenture

Jul 2019 - Oct 2021 (2 years 4 months)

- Creation of Functional Test Cases from relevant inputs following established Test Case Quality Standards and Structured Testing Techniques.
- Development of test from Functional Test Cases and Test Scenario assets following established process.
- Review and interpretation of software functional requirements, design documents, and process flows in order to create Test Cases.
• Execution of Functional Testing and documentation of quality testing results following established documentation standards.
• Review Test Cases and Test Results for adherence to established quality standards and providing feedback on them.
• Building knowledge in assigned functional/process areas.
• Building strong knowledge of applicati

QA/Developer and Reporting Analyst

PAE GLOBAL

Oct 2018 - Feb 2019 (5 months)

Digital Review Analyst

Western Union

Mar 2018 - Jun 2018 (4 months)

- Review both offline and online money transactions to detect possible scam or fraud scenarios.
- Decide outcome of transfer depending on the evaluation to customers.

Pursuit Lead Support

Brillio

Jul 2017 - Dec 2017 (6 months)

- Working with professionals of Microsoft to help them achieve their selling
goals.

• Working with professionals of Microsoft to help them achieve their selling goals.
• Creation, modification, and monitoring of new deals within our internal tools.
• Assuring the trade was set up passing the correct criteria.
• Create and analyze sales reports with data extracted from Power BI. Learning acquired from these positions:
- Knowledge of Business Intelligence (BI) and Data Analysis software such as Power BI.

F

Help Desk Technician and Project Implementation Lead

Feuji, Inc.

Oct 2016 - Jul 2017 (10 months)

- Fill legal, taxation and banking forms to Account Executives.
Also, provided necessary documents within our archive to complete their customer's transition to DXC Technology.
- Contact professionals, to gain details about their client's contracts to update our database.
- Education of personnel and clients about a New Model of Delivery of Solution, created to standardize processes which lead to improving interactions between our team and clients.
Learning acquired from these positions:
- Trained in Project Management, Agile and Scrum methodologies, ITIL Fundamentals.
- Gained experience in contracts.

C

Assistant

Celebracion Church/CSS Corp

Nov 2014 - Current (12 years)

- The Hello Helpers project was a collaboration between a previous employer (CSS Corporation) and Celebracion Church. The main objective of the project was to feed and dress the less-fortunate in the zone of Alajuelita, San José.

Technical Support Representative

CSS Corp

Jul 2013 - Oct 2016 (3 years 4 months)

- Delivery of expected technical support to customers according to our SLAs, as the main task.
- Escalation of tickets using a ticket system.
- Follow up escalated cases via phone, chat or email.
• Track, modification or cancellation of orders.
• Explanation to the customer o their agreement and/or warranty.

Learning acquired from this position:
- Expanded my comprehension of Technical Support and IT Support.
- Increased my knowledge with Microsoft Office, especially in MS Excel and Word, as well as my typing skills.
- Familiarized with proactiveness, fast and self-learning skills.
- Experience working with SAP software.

S

Helper

San José Orphanage

Sep 2006 - Current (20 years 2 months)

Rodolfo Gutierrez

About

Detail

Timeline

Résumé

Rodolfo Gutierrez

About

Detail

Behavioral traits