Rodelean B. Bembenuto

Remote Customer Support and Web Content Specialist with 10+ years supporting high-volume web-based platforms and BPO operations. Expert in CMS migration, ticketing systems (Zendesk, Freshdesk), SLA adherence, CSAT, and QA processes. Proven track record of independently managing projects, optimizing workflows, delivering high-accuracy content and maintain high customer satisfaction in fast-paced remote environments. Fully equipped dedicated and distraction-free home office optimized for uninterrupted remote work. Includes laptop and desktop setup, primary and backup fiber internet, UPS, and solar power backup to ensure reliable connectivity.