I have over 13 years’ experience in the BPO and Call Center industry, My diverse skill set and qualifications make me an asset to any organization.I truly enjoy being enrolled in different courses and classes that are relevant to my current work line, that’s how I manage to stay UpToDate with the newest information and trends. I’ve built my career in a variety of roles and industries, mostly in international companies, where I'm used to wearing many hats, and I sincerely enjoy it; I thrive in an environment where no two workdays are the same. In addition to having a teamwork goal-based mindset, I have strong IT / networking solutions knowhow and am a superuser in Excel and PowerPoint, I like nothing better than diving into data to uncover results or finding solutions to difficult challenges to improve the business