R

Rodrigo Barillas

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Producto manager
Guatemala

Contact Rodrigo regarding: 
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Timeline


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Résumé


Jobs verified_user 0% verified
  • Eficsa
    Project Implementation Specialist
    Eficsa
    Oct 2025 - Current (1 year)
  • Alphapoint
    Project Manager / Technical Support Lead
    Alphapoint
    Dec 2021 - Oct 2025 (3 years 11 months)
  • Healthcarecom
    Sr. IT
    Healthcarecom
    Jul 2021 - Dec 2021 (6 months)
  • GuestTek Interactive Entertainment Ltd
    GNOC
    GuestTek Interactive Entertainment Ltd
    Nov 2019 - Jul 2021 (1 year 9 months)
  • LogMeIn
    Operations Manager
    LogMeIn
    Apr 2018 - Sep 2019 (1 year 6 months)
    JIve + LogMeIn
  • LogMeIn
    Technical Support Supervisor
    LogMeIn
    Aug 2016 - Aug 2017 (1 year 1 month)
  • LogMeIn
    Technical Support Manager
    LogMeIn
    May 2015 - Apr 2018 (3 years)
  • N
    Manager Operations
    Nest Telecommunications
    Jan 2013 - Apr 2015 (2 years 4 months)
  • LogMeIn
    Technical Support Team Lead
    LogMeIn
    May 2015 - May 2016 (1 year 1 month)
  • GuestTek
    Network Operations Center (NOC)
    GuestTek
    Dec 2011 - Oct 2013 (1 year 11 months)
Education verified_user 0% verified
  • I
    Cisco Certified Entry Networking Technician (CCENT, Tecnología/Técnico de telecomunicaciones
    Intecap
    Jan 2016 - Dec 2016 (1 year)
  • C
    CCENT
    CCENT
  • Universidad Galileo
    Computer Systems Networking and Telecommunications
    Universidad Galileo
  • Universidad Galileo
    Universidad Galileo
    Universidad Galileo
Projects (professional or personal) verified_user 0% verified
  • A
    AWS to GCP Migration
    Nov 2024 - Current (1 year 11 months)
    Led the migration of cloud infrastructure from AWS to GCP, optimizing costs and improving system performance.
  • M
    Monitoring and Observability System Migration
    Nov 2024 - Current (1 year 11 months)
    As part of the migration, we extracted components from a monolithic Docker instance and transitioned them to AWS ECS. This shift enables better scalability by decoupling individual components, allowing them to scale independently based on demand. The result is enhanced performance, optimized resource utilization, and significant cost efficiency, improving the overall reliability and flexibility of the monitoring and observability systems.
  • P
    Process Standardization
    Jan 2024 - Dec 2024 (1 year)
    Streamlined and documented operational processes for different teams, including manuals, checklists, and escalation protocols. This initiative reduced ticket resolution time by 30% and improved collaboration between support, QA, and client teams, resulting in more efficient workflows and enhanced client satisfaction.