Rocío Santos Virtual Assistant

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Virtual Operations & Client Experience Manager

GentleHands Home Care

Jan 2024 - Current (2 years 5 months)

As a Virtual Operations & Client Experience Manager, I was responsible for overseeing employee management, including scheduling and performance tracking, to ensure optimal team productivity. I managed the client lifecycle from onboarding through retention, ensuring a seamless experience for all clients. My role also involved overseeing performance tracking, documentation systems, and operational workflows to enhance overall efficiency. I coordinated communication between caregivers, families, and leadership, fostering a collaborative environment. Additionally, I improved operational efficiency through structured systems and effective CRM organization. While my primary focus was on operations and client experience, I also engaged in e-commer

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Appointment Setter

Becoming Savage LLC Remote

Jan 2023 - Current (3 years 5 months)

As an Appointment Setter, I was responsible for setting sales calls and managing follow-ups with potential customers, ensuring a seamless transition through the sales funnel. I utilized CRM systems to meticulously track potential customers and sales activities, which enhanced our outreach efforts. My role also involved efficient scheduling and calendar management for the sales team, allowing for optimal time allocation and productivity. Additionally, I handled client inquiries with a focus on providing excellent customer service. My experience in e-commerce sales has been instrumental in this role, as it has equipped me with the skills to manage incoming leads effectively, qualify them based on fit, and guide them toward booking calls. By b

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Airbnb Super Host

Jan 2021 - Current (5 years 5 months)

• Manage Airbnb properties with a focus on providing exceptional guest experiences. • Handle bookings, guest communications, and property maintenance. • Achieved Super Host status through consistent high ratings and excellent reviews.

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Social Media Manager Client Relations & Marketing Support

Madame

Jan 2021 - Current (5 years 5 months)

• Support client onboarding and retention for marketing campaigns, ensuring a seamless experience and fostering long-term relationships. • Manage communication and coordination between clients and creative teams, acting as a liaison to facilitate project success. • Develop content strategy aligned with brand voice and engagement goals, ensuring consistent and impactful messaging. • Utilized automation platforms and scheduling tools to streamline social media posting workflows, enhancing efficiency and ensuring timely content delivery. • Managed client communication and content workflows effectively, ensuring alignment and prompt resolution of any issues.

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Veterinarian Clinic Front Desk & Veterinarian Hospital

Vetitlan

Jan 2021 - Jan 2022 (1 year 1 month)

• Greeted clients, scheduled appointments, and managed follow-ups. • Responsible of animal care and medical procedures. • Enhanced front desk operations, scheduling, and client communication through effective workflow automation strategies. • Ensured efficient patient record management and documentation using digital systems, contributing to the overall project management of clinic operations.

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Zoo Operations & Veterinary Supervisor

Tikindustrias

Jan 2018 - Jan 2021 (3 years 1 month)

• Managed daily operations of a zoological facility, overseeing staff and task delegation. • Supervised enclosure maintenance, safety compliance, and facility upkeep. • Forecasted and calculated animal nutrition needs, coordinating bulk food orders and vendor relationships. • Monitored inventory levels and managed supply procurement. • Ensured high standards of animal welfare and operational efficiency. • Enhanced operational efficiency by coordinating daily operations and staff scheduling across departments, utilizing workflow automation principles to streamline processes. • Improved communication systems to streamline operations and foster collaboration among teams. • Managed all records, reporting, and documentation using digital tools,

Rocío Santos

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