rocio rivera
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Nacional, Dominican Republic
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- VVirtual AssistantDec 2025 - Current (8 months)
- MExam ProctorMonitorEDUJan 2024 - Current (2 years 7 months)
- Tcustomer support representative)Teleperformance: bilingual customer service agentJan 2023 - Jan 2024 (1 year 1 month)As a Customer Support Representative, I managed high volumes of inquiries while ensuring adherence to Standard Operating Procedures (SOP) to maintain consistent service quality. I utilized Microsoft 365 for comprehensive document management and efficient schedule management to support team operations. My role involved coordinating with technicians and optimizing appointment settings to streamline service delivery and improve overall efficiency, ensuring timely resolutions for all clients.
- OInternshipOcean UpriseJan 2023
Freelancer Virtual AssistantMediumAug 2019 - Current (7 years)