Rocio Galiano Lead IT Recruiter & Recruitment Operations Specialist

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Front Desk Receptionist

Hotel Glòria de Sant Jaume,

Feb 2024 - Current (2 years 8 months)

Delivering exceptional guest service in a luxury environment, while optimising front desk operations. Collaborated with cross-functional teams to ensure smooth operations, and managed bookings, guest relations, and financial transactions. • Raised the hotel's Booking.com rating from 9.4 to 9.5 by consistently delivering high-quality service. • Introduced more efficient check-in and check-out processes, leading to faster service and improved guest satisfaction. • Collaborated with housekeeping, concierge, and management teams to resolve issues swiftly and maintain seamless operations.

Recruitment Operations Specialist

Zyte

Dec 2022 - Apr 2023 (5 months)

- Developed and launched a comprehensive Recruitment Playbook containing valuable information on interview processes, company culture, and values to improve the candidate experience.
- The candidates' feedback was 100% positive.
- Established a tracking mechanism to facilitate timely communication with candidates, ensuring a seamless and efficient recruitment process. This enabled roles to be filled within the 50-day target.
· Successfully designed and implemented an NPS score-based candidate experience survey, leveraging results to enhance recruitment experience with valuable candidate feedback.

· Assessed and acted upon recruitment blocks, delays, communication gaps, and administrative inefficiencies.

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Lead Technical Recruiter

IT Pros Philly

Dec 2021 - Dec 2022 (1 year 1 month)

Led recruitment strategies across multiple departments, improving the sourcing, screening, and hiring processes. Drove business development by building and maintaining strong client relationships, while also mentoring and managing a high-performing recruitment team. • Innovated recruitment strategies that improved hiring efficiency and candidate satisfaction. • Mentored and developed the recruitment team, improving overall productivity and quality of hires. • Strengthened client relationships, driving business development through consistent high-quality service.

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Technical Recruiter

IT Pros Philly

Mar 2021 - Dec 2021 (10 months)

Recruited top talent for a range of technical and executive roles, ensuring alignment with client needs. Collaborated with sourcing teams to maintain strong candidate pipelines and implemented creative recruitment tactics. • Sourced high-calibre candidates for roles ranging from Software Engineers to C-level executives, improving response and hire rates. • Continuously refined recruitment strategies, leading to higher success rates in filling key roles. • Maintained robust candidate pipelines and collaborated effectively with sourcing teams to meet client requirements.

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Customer Service Representative

Amway Europe,

Mar 2019 - Apr 2021 (2 years 2 months)

Managed daily customer interactions across multiple European markets, consistently achieving high customer satisfaction. Trained and supported new hires, and participated in process improvements that enhanced operational efficiency. • Handled over 100 daily interactions, maintaining a high standard of customer service. • Achieved a 95% average score in the Quality Assurance Program by consistently meeting guidelines. • Trained new hires and actively participated in process improvements, contributing to increased efficiency.

Travel Designer

ESSENTIALIST

Jan 2018 - Jan 2019 (1 year 1 month)

- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Collaborated on high priority projects with tact and a strong attention to detail.

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