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Quality Analyst (Qa Monitor)

iVisa

May 2025 - Jun 2026 (1 year 2 months)

Internally promoted for excellence in accuracy and operational judgment.
• Supervised the performance of a team of 20 agents, monitoring operational accuracy and ensuring compliance with quality standards.
• Designed and implemented group workshops and individual coaching sessions, improving the team's performance indicators.
• Developed quality guides and training materials adopted as the standard reference by the fulfillment area.
• Identified operational bottlenecks and presented improvement recommendations to management, with follow-up on results.
• Streamlined email management protocols by systematically scheduling and distributing constructive performance feedback to agents, which ensured consistent communicat

Processing Agent

iVisa

Jan 2022 - May 2025 (3 years 5 months)

• Processed an average of 100 applications per day with high standards of documentary accuracy and deadline compliance.
• Verified immigration requirements by country, managing complex cases according to internal protocols.
• Coordinated case follow-up through to resolution within established deadlines.

Translator and Supervisor

Compassion International

Jul 2019 - Jan 2022 (2 years 7 months)

• Supervised the weekly output of a team of 50 translators, ensuring the quality of English–Spanish and Spanish–English deliverables.
• Translated up to 200 documents per week with high terminological accuracy under tight deadlines.
• Prepared and presented weekly productivity reports to the team lead, consolidating progress, quality, and compliance data.

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Director of Public Relations

Melantho

Jan 2019 - Dec 2020 (2 years)

• Managed a portfolio of artists and influencers, negotiating collaboration and exchange agreements through to closing.
• Designed publication plans, coordinating dates, deliverables, and terms with multiple simultaneous collaborators.
• Managed inventory of promotional materials and event supplies, maintaining accurate stock levels and coordinating orders to ensure resources were consistently available for successful campaign and event execution.

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Director of Communications

Potential Church

Jan 2017 - Sep 2019 (2 years 9 months)

• Led the digital content strategy and oversaw the execution of editorial calendars with a production team.
• Coordinated the production of audiovisual and graphic materials, ensuring brand consistency across all channels.
• Managed email marketing campaigns through Mailchimp, overseeing segmentation and results analysis.
• Optimized operational efficiency and professional scheduling by managing complex travel logistics and coordinating itineraries for both executive leadership and team members to ensure seamless project execution.
• Utilized executive assistance skills to streamline departmental workflows, effectively balancing administrative oversight with strategic communication initiatives.
• Facilitated busines

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Executive Assistant

Potential Church

Jan 2016 - Jan 2017 (1 year 1 month)

• Provided direct support to the CEO: calendar management, meeting coordination, and interdepartmental information flow.
• Prepared executive minutes and administrative reports with post-meeting follow-up on agreements.
• Managed the operational logistics of the executive office with autonomy and judgment in high demand situations.
• Contributed to business development initiatives by coordinating strategic meetings with partners, preparing high-level presentations, and tracking follow-ups to support organizational growth.
• Applied inventory management principles to oversee office resources and supplies, ensuring the operational efficiency of the executive suite and maintaining readiness for high-stakes projects.

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