Rocio Donis

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Operations Manager

Law Office of Jennifer L Bennett

Jul 2024 - Oct 2024 (4 months)

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Organizational Development Advisor

TELUSINTERNATIONAL

Nov 2022 - Aug 2023 (10 months)

Responsible for deploying strategic initiatives that promote talent management programs, which support drive talent development and company culture opportunities that drive better performance, such as global competencies • Identified opportunities to collaborate between learning, HR, and talent acquisitions teams to improve processes and support with the overall organizational development vision for the organization, supporting performance and company engagement by conducting interviews with each team • Supports with career architecture projects, identifying opportunities, collaborating with department leaders to align on a organizational framework vision and deployment of such, this includes change management, and execution support

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Senior Program Manager

TELUSINTERNATIONAL

Jan 2019 - Nov 2022 (3 years 11 months)

Oversee learning solution projects end to end, including needs analysis, design, development, marketing and implementation • Collaborate with global, cross-functional teams, clients and stakeholders to ensure delivery of high-quality training programs that support improvement on performance, on time and within scope and budget • Mentored and led the global learning PMO to deliver on new global talent development programs and lead strategic projects successfully and on time with measurable outcomes of success or improvement opportunities • Managed the implementation of learning programs, tracked and monitored the impact to performance, found improvement opportunities, and collaborated with regional teams to implement

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Learning Analytics Manager

TELUSINTERNATIONAL

Mar 2016 - Dec 2019 (3 years 10 months)

Managed the implementation of learning programs, gathered data on program effectiveness, and collaborated with regional teams to improve the effectiveness of online and in-person training programs • Implemented a learning analytics team, which included project managers and business analysts • Supporting with identifying automatization opportunities for reporting and dashboards, as well as guaranteeing accuracy in reports • Creation and deployment of quarterly learning business impact reports to the organization used for sales and showcasing customer success. • Responsible for supporting, leading and development of the learning operations and analytics team members

Training Manager

Xerox

May 2014 - Mar 2016 (1 year 11 months)

Coordinate training initiatives for the Base Billing USCBO account team in Guatemala city. Deliver training solutions, follow up using Operational reports and metrics to ensure all staff is trained for providing successful support and provided with any remediation or additional support to guarantee customer satisfaction. On-floor SME support and escalations when needed. Manage both new hire and ongoing training initiatives for the team on processes and tools

Virtual Sales Administrator

Xerox

Nov 2012 - May 2014 (1 year 7 months)

Support Implementation and Steady State requests for Xerox customers in regards to devices(new, trades,removals, trials). Processing new orders, removals, trials, accessories. Support sales staff providing pricing scenarios and equipment proposals. Tracking, follow up and troubleshooting of ordering process Ensure completion and installation, and financial install of all devices.

Implementation Coordinator

Xerox

Apr 2012 - Nov 2012 (8 months)

Coordination and logistics of Transition projects for the company. Coordinate sales of products based on client needs. Present solutions, and manage installations(sales, ordering, carrier, scheduling, site readiness, delivery logistics). Monitoring and reporting of results and status to both the in-house team as well as the client. Troubleshooting, planning for the implementation of the project.

Regional Learning and Development Manager - LatAm

Capgemini

Jul 2011 - Jan 2012 (7 months)

Training Delivery Supervisor

Capgemini

Nov 2008 - Jul 2011 (2 years 9 months)

Training Developer

Capgemini

Mar 2007 - Nov 2008 (1 year 9 months)

Lead Training Developer

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