R

Rochelle Ann Madulid

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Customer service manager
Naga, Bicol, Philippines

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Résumé

Jobs verified_user 0% verified
  • Quantrics Enterprises Inc.
    Customer Service Representative
    Quantrics Enterprises Inc.
    Feb 2023 - Aug 2023 (7 months)
    • Proficiently address customer inquiries, requests, and concerns regarding Bell's products and services.
    • Tailor solutions to meet unique customer needs.
    • Successfully upsell additional products, such as internet, TV, and phones.
    • Recognized with a special award for maintaining high reliability standards.
    +63-910-1733-311
  • Aetna
    Customer Service Specialist
    Aetna
    Aug 2022 - Feb 2023 (7 months)
    Health Claims Specialist - Processed claims with precision and resolved discrepancies.
    • Proficient in CPT coding and claim audits. Dental Benefit - Managed dental benefit administration and claim processing.
    • Negotiated patient coverage with insurance companies.
    Medical Billing Specialist Prepared and submitted claims with a focus on accuracy. Trained staff and implemented EHR systems for efficiency . Claims Analyst - Evaluated and processed health and dental insurance claims.. Collaborated on claim processing guidelines.
  • D
    Data Entry Specialist
    Apr 2021 - Jun 2022 (1 year 3 months)
    Meticulously extracted and transcribed data from a variety of manual PDF documents representing different brands, ensuring accuracy and attention to detail. Proficiently input data into Microsoft Excel spreadsheets, maintaining organized and error-free records.
    Conducted thorough proofreading and quality checks on data entries, identifying and rectifying any discrepancies or errors to maintain data integrity. - Collaborated with colleagues to streamline data entry processes, improving efficiency and reducing turnaround time for project completion.
    Demonstrated exceptional precision and consistency in data entry, contributing to the successful and timely completion of data-driven projects.
    Cold Calling Appointment Setter <
  • Sprint
    Subject Matter Expert
    Sprint
    Aug 2016 - Oct 2018 (2 years 3 months)
    Specialized as a Subject Matter Expert within the Customer Service team.
    Concentrated on a specific client base as a member of the Team of Experts, strengthening relationships and providing comprehensive solutions.
    Prioritized customer satisfaction, contributing to a better overall experience. Recognized and awarded for consistently delivering top-notch service.
    Provided in-depth knowledge and support to both customers and colleagues regarding Sprint's products and services.
    +63-910-1733-311
  • E
    Eperformax
    Aug 2016 - Oct 2018 (2 years 3 months)
  • Amazon
    Specialist
    Amazon
    Feb 2016 - Dec 2016 (11 months)
    Provided top-notch customer support for Amazon, addressing order inquiries, tracking requests, and product information. Assisted customers in placing orders, offering product recommendations, and ensuring a smooth ordering experience. Managed order tracking and processed returns, following Amazon's policies for efficient issue resolution. Collaborated across departments to optimize order processing and improve delivery times.
    Achieved consistently high customer satisfaction ratings and remained knowledgeable about Amazon's product offerings and promotions.
    OTHER WORK EXPERIENCE
Education verified_user 0% verified
  • Bataan Peninsula State University
    Bachelor of Science
    Bataan Peninsula State University
    Jun 2012 - Nov 2015 (3 years 6 months)