Rocco Madonna

Rocco Madonna

About

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Miranda, Venezuela

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Résumé

Jobs verified_user 0% verified
  • Luka
    Implementation and Support Analyst
    Luka
    May 2023 - Current (3 years 6 months)
    -Detection, prevention and follow-up on finantial fraud cases.
    -Contact, escalation and follow-up of support cases related to the service, utilizing Jira for its documentation.
    -Coordination between clients and banking entities, to implement B2C payment solutions (SaaS).
    -Database management; creation and update of entities that guarantee the service’s operation.
    -Real time monitoring using NagiosCore, identifying incidents or irregularities in the service
    -QA testing, bug recognition and possible improvement areas.
    -Report creation via PowerBI.
    -Refund management.
Education verified_user 0% verified
  • Universidad Metropolitana VE
    Ingeniería de Sistemas
    Universidad Metropolitana VE
    Sep 2018 - Mar 2024 (5 years 7 months)
    Skills: Writing · Problem Solving · Spoken English · Skilled Multi-tasker · Computer Science
  • U
    Educación Media General - Mención Ciencias
    U E Colegio Champagnat
    Jan 2013 - Dec 2018 (6 years)
    Skills: Writing · Spoken English · Skilled Multi-tasker