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Robin Valdez

About

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Strong customer orientation, training, acquisition and retention. Driven, self-motivated, change oriented and open for continuous learning. Achiever a
Cainta, Calabarzon, Philippines

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Full-time jobs

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Jobs verified_user 0% verified
  • Sagility
    Team Leader
    Sagility
    Sep 2024 - Current (1 year 10 months)
    focuses on managing a team of customer service representatives (Advocates/CSRs) to ensure client service levels and performance are met or exceeded. Located in Ortigas, Ave, Quezon City, Metro Manila.
  • F
    Team Leader
    Foundever Philippines
    Aug 2024 - Sep 2024 (2 months)
    Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to Tik Tok to learn something new, earn a living, express themselves creatively, or be entertained. Located in Eton Cyberpod - Ortigas Avenue cor. EDSA, Quezon City.
  • S
    Associate Manager - Account Management
    Sutherland Global Inc
    Jul 2019 - Apr 2024 (4 years 10 months)
    Duties primarily revolve around the general management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. You will be expected to keep records and produce reports that will be used to review team performance. Located at 12/F Philplans Corporate Center 1012, Taguig City.
  • S
    Customer Service Representative / Mentor
    Sutherland Global Inc
    Apr 2018 - Jul 2019 (1 year 4 months)
    As a Customer Service Representative / Mentor, I focused on empowering clients to resolve current issues while developing effective coping strategies for the future. I emphasized the importance of setting appropriate boundaries and acknowledged each individual's strengths, talents, and gifts, encouraging them to find ways to utilize these attributes. Additionally, my experience as a mentor at Sutherland provided me with valuable insights into workflow management, allowing me to create structured processes that enhanced service delivery and improved client interactions. This role was based at the 12/F Philplans Corporate Center, 1012, Taguig City, where I consistently strived to foster a supportive and productive environment for both clients
  • S
    Technical Support
    Sykes Asia Inc
    Dec 2017 - Mar 2018 (4 months)
    Participate in troubleshooting and resolve technical issues. Contribute to efforts/projects in the deployment, maintenance, and support of current and new data center infrastructure. Located at Uptown Mall, Tower 1, 9th Avenue, Taguig, Metro Manila.
  • Concentrix
    Technical Advisor
    Concentrix
    Jan 2017 - Sep 2017 (9 months)
    Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. As a Genius, you'll be certified to perform Mac and mobile device hardware repairs, and you'll provide other hands-on technical support. Located at 17 San Miguel Ave, San Antonio, Pasig, 1605 Metro Manila.
  • C
    Floor Assistant
    Convergys Philippines Services, Inc.
    Sep 2015 - Nov 2016 (1 year 3 months)
    responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. Located at 8F SM Mega C Bldg. EDSA cor. J Vargas Ave., Mandaluyong City.
  • C
    Technical Support Representative (SME)
    Convergys Philippines Services, Inc.
    Jul 2012 - Sep 2015 (3 years 3 months)
    Ensure the facts and details are correct so that the project's/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices. Located at 8F SM Mega C Bldg. EDSA cor. J Vargas Ave., Mandaluyong City.
  • T
    Technical Support Representative
    Teleperformance EDSA
    Oct 2010 - Feb 2012 (1 year 5 months)
    you will be tasked with monitoring and maintaining an organization's computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone. Located at United St, Mandaluyong, Metro Manila.
Education verified_user 0% verified
  • U
    Bachelor of Science and Nursing
    Unciano College Antipolo
    Jan 2005 - Jan 2008 (3 years 1 month)
    College Diploma
  • Centro Escolar University
    Bachelor of Science and Nursing
    Centro Escolar University
    Jan 2004 - Jan 2005 (1 year 1 month)
  • C
    High School Diploma
    Cainta Catholic College
    Jan 2000
    Cainta, Rizal
  • C
    Elementary Diploma
    CAINTA CATHOLIC SCHOOL
    Jan 1994
    Cainta, Rizal