Robinson Burgos L.
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Administrative, Customer Service & Digital Marketing Specialist
Bolivar, Colombia
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Jobs
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Health Underwriting AssistantVensure Employer SolutionsApr 2024 - Jul 2024 (4 months)- Analyzed 200+ health insurance applications, assessing risk factors and ensuring compliance. - Improved documentation processes, reducing approval delays by 30%. - Assisted in underwriting decisions, including policy approvals, modifications, and risk assessments. - Identified inefficiencies and implemented process optimizations, increasing workflow efficiency by 20%. - Collaborated with brokers and clients to resolve discrepancies and enhance service quality, effectively managing the availability of brokers and insurance providers while handling quotes for each client based on provider conditions.- Administrative AssistantGlobaltranzMar 2023 - Mar 2024 (1 year 1 month)- Optimized billing and invoicing operations, reducing errors by 40% and improving financial accuracy. - Managed 100+ invoices monthly, ensuring timely processing and regulatory compliance. - Built and maintained strong client relationships, addressing inquiries efficiently and proactively. - Conducted audits and reconciliations, ensuring error-free financial reporting. - Collaborated with sales and operations teams to accelerate workflows and improve customer retention. - Automated administrative tasks using Excel and CRM tools, increasing team productivity by 25%. Additionally, I leveraged my experience in logistics by managing inventory control for a coffee logistics company in the USA, coordinating shipments with suppliers and va
- Customer Service and Social Media AgentzaraMay 2022 - Dec 2022 (8 months)- Optimized billing and invoicing operations, reducing errors by 40% and improving financial accuracy. - Managed 100+ invoices monthly, ensuring timely processing and regulatory compliance. - Built and maintained strong client relationships, addressing inquiries efficiently and proactively. - Conducted audits and reconciliations, ensuring error-free financial reporting. - Collaborated with sales and operations teams to accelerate workflows and improve customer retention. - Automated administrative tasks using Excel and CRM tools, increasing team productivity by 25%. - Additionally, monitored and reviewed online inventory for Zara's website, coordinating availability for scheduling new items and communicating upcoming merchandise based
- BFounder & Digital Marketing ConsultantBurgs MediaAug 2021 - Apr 2022 (9 months)- Helped 10+ local businesses grow by developing branding and marketing strategies. - Created SEO-optimized content to increase online visibility and improve search rankings. - Managed social media content and campaigns, increasing audience engagement and customer reach. - Developed and implemented targeted advertising strategies to boost client sales and brand awareness. Additionally, managed the online logistics for various companies, directing marketing efforts and guiding processes necessary to effectively manage customer flow on their social media platforms.
- VFounder & Social Media Manager public Remote experienceVesta GamingJan 2021 - Dec 2021 (1 year)- Created and managed social media content, achieving 1.1 million views and growing the audience to 2,000+ followers. - Developed and implemented digital marketing strategies to increase brand awareness and engagement. - Generated sales through targeted online promotions and customer interaction. - Managed customer inquiries and fostered a strong online community, enhancing brand loyalty.
Education
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- Web Software DevelopmentCoderhouseOct 2022 - Dec 2022 (3 months)
- Community Management and AdvertisingCoderhouseSep 2022 - Nov 2022 (3 months)
- ATechnician in Administration and CommerceAlmirante Colon Military SchoolFeb 2017 - Dec 2019 (2 years 11 months)