Robert Valencia

Account Management | Sales | Client Relationship Management | Client Success Management | Consultation Services | Lead Generation | Client Acquisition & Retention | New Business Development ● Performance-driven, strategic, and process-focused Client Relationship / Account Manager, with proven success in delivering holistic best-in-class customer-centric solutions to optimize client acquisition and retention while driving business growth and expansion on a year-over-year basis. Earned a winning reputation for managing extensive digital lead generation platforms to acquire new clients and increase inactive customer engagement to reinitiate long-term agreements. Offering transferable experience in delivering world-class customer services and achieving targeted sales objectives by leveraging creative business insights while closing mutually beneficial and win-win business agreements. Leveraging cutting-edge technology to devise differentiated solutions, facilitate continuous process improvements, streamline operations, and achieve cost optimization while driving organization-wide efficiency, effectiveness, and productivity. ● As a client-centric and results-oriented professional, delivering top-notch solutions to valued clientele across multiple industries while propelling new business development, building referrals, and fostering mutually beneficial vendor relationships. Demonstrating verifiable success in driving new account expansion by executing prospecting and consultative solutions-selling best practices while optimizing the customer base by achieving high-level retention rates. Collaborating cross-functionally and interdepartmentally with staff, management, and leadership to achieve client-focused business objectives while creating key performance metrics to track and report on customer success. Possessing a proven track record of consistently exceeding expectations, building long-term partnerships, and generating business. ● Through dedication towards promoting a culture of collaboration, empowering sales teams towards achieving customer engagement objectives while administering coaching, mentoring, training, and development initiatives to elevate personnel performance and achieve team synergy. Exhibiting subject matter expertise in solution-focused initiatives, account management, partnership development, sales lifecycle management, customer-centric services, and contract negotiations.