Manager, Customer Excellence
PX
Oct 2017 - Mar 2019 (1 year 6 months)
I managed 15 million photographers as the primary user advocate, establishing CX standards that helped our acquisition. My work spanned content moderation, monetization, algorithm development, and licensing.
๐๐ผ๐ป๐๐ฒ๐ป๐ ๐ ๐ผ๐ฑ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป & ๐๐ผ๐บ๐บ๐๐ป๐ถ๐๐ ๐ฆ๐ฎ๐ณ๐ฒ๐๐
โข Moderated 1,000+ images/day against multi-layered policies: copyright, authenticity, adult content, offensive material, spam, harassment, illegal activity
โข Developed judgment on nuanced decisions involving pornographic content, gore, violence, hate speech, animal cruelty, illegal documentation
โข Enforced authenticity by rejecting AI-generated, non-photographic submissions
โข Managed forums removing abusive behaviuor, trolling, and harassment
โข Made high-stakes deci