Robert Shackleford

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HR & Talent Acquisition Coordinator

LABORMAX STAFFING

Sep 2024 - Current (1 year 10 months)

• Source candidates by using job boards, social media, and other tools to find qualified candidates • Uses internal databases to source candidates and market potential openings • Coordinates and conducts interviews, then sends candidate information to client for review • Guides candidates through the onboarding process • Contacts field associates to end assignments if their job performance hasn't been satisfactory • Used SuccessFactors to manage a list of qualified candidates, in order to create a talent pipeline that can be used when hiring needs arise

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Regional Recruiter

SC Governor's School for the Arts Humanities

Jul 2023 - Jun 2024 (1 year)

• Scheduled and administered engaging presentations to over 70 schools, career fairs, professional conferences, and community events

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Customer Success Account Manager

SUNEX

Feb 2022 - Feb 2023 (1 year 1 month)

• Serving as main point-of-contact for customer accounts through phone and email • Managing day-to-day interactions with clients and providing expertise and insight into inventory availability,pricing, order status, and order issues • Monitoring incoming emails to reconcile Amazon and other distributor sales • Leveraging technology to update the company billing database and flag return requests, credits, damaged items, etc. • Unearthing sales opportunities for current and potential customers

Billing Coordinator

Duke Energy

May 2021 - Feb 2022 (10 months)

• Supervised the billing process for client accounts in SAP • Proactively managed the auditing process for clients to ensure the correct bills are rendered to clients • Investigated pre-bill and post-bill exceptions and issues that prevented bills from reaching clients • Provided exceptional, professional communications with all customers at all times to protect and accurately reflect company brand standards

Customer Advisor

Modivcare

Nov 2019 - May 2021 (1 year 7 months)

• Liaised with transportation providers to secure transportation for members • Evaluated existing transportation requests for issues or missing information ◦ Audited, reviewed, and redirected Gas Reimbursement forms received from clients • Managed the reservation calendar in the LCAD database to ensure that the pick-up times and client's personal details are in harmony with the information possessed by the transportation providers ◦ Organically built and maintained positive business relationships with network of transportation providers • Negotiated trip prices with transportation providers to secure trip costs within a given budget

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Assistant Manager

MATTRESS OUTLET

Jul 2019 - Nov 2019 (5 months)

• Opened and closed the store • Managed company social media accounts via FaceBook, Marketplace, LetGo, and OfferUp • Lead daily operations of store, including, but not limited to, stocking, deliveries, inventory display, and inventory unload • Responded to customer inquiries in-store, online, and over-the-phone • Scheduled work hours and entered payroll into Workspace • Monitored daily sales activities and implemented top funnel tactics that assisted with achieving sales goals ◦ Reviewed bi-weekly inventory deliveries for accuracy and quality control

Account Manager

USA TODAY

Jun 2018 - Jul 2019 (1 year 2 months)

• Educated customers on relevant product offerings and subscription upgrades to enhance their service experience through inbound/outbound calls • De-escalated customer complaints regarding missing products, assisted customers with canceling or migrating services, and helped customers with billing and payment issues

Robert Shackleford

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