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Roberto Valdez
About
Detail
Jalisco, Mexico
Résumé
Jobs
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Credentialing SpecialistMedTrainerJan 2023 - Jan 2024 (1 year 1 month)• Conducted document review and routine maintenance for compliance. • Managed credentialing platforms (PSV: NCCPA, NCC, AOiA, etc.). • Diagnosed missing documentation and created tracking spreadsheets. • Knowledge of payers and their platforms (Optum, Tricare, Medicare, Medicaid, Aetna, etc.).- Travel Policy SMEAllianceJan 2022 - Jan 2023 (1 year 1 month)• Subject Matter Expert (SME) on travel policies, explaining complex procedures. • Resolved unfavorable verdicts for clients and managed retention processes. • Specialized in customer service and sales management.
- Regional CoordinatorOPPOJan 2020 - Jan 2022 (2 years 1 month)• Supervised sales across Region 6 (QRO, AGS, GTO) and implemented strategic goals. • Conducted training sessions and provided feedback to sales teams. • Organized promotional events in major retail stores (Sears, Liverpool, Coppel, Elektra, Telcel CACs). • Collaborated with the account manager to resolve logistical issues.
- Retention Agent & SupervisorAT&TJan 2018 - Jan 2020 (2 years 1 month)• Managed retention calls and customer conflict resolution. • Promoted to Supervisor, handling escalations and direct corporate tool access. • Led team training, performance tracking, and group motivation initiatives. • Conducted recruitment and selection processes for Spanish-speaking teams.
- Mechanic ApprenticeRenault• Assembled, replaced, and maintained mechatronic and mechanical components. • Diagnosed and repaired engine issues. • Managed supplier orders and warranty part replacements.
Education
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- GGoogle E-commerce Certification
- GBachelor's Degree inGmartell
- LBTS Technical Program - Mechanical TechnicianLiceo Franco-Mexicano (LFM)
- RJournalismReuters Talented