Roberto Leon Arce Trilingual sales and technical support

Trilingual sales and technical support

GoDaddy

Jan 2020 - Sep 2020 (9 months)

- Identifying software solutions, troubleshooting technical issues for
Godaddy clients based on Portugal and Brazil with different kind os products/services.
- Speaking in Portuguese to customers via telephone to quickly get to the root of their problem but always looking for a new sale that give a solution and increase sale goals.
- Working virtually at home with the team and keeping in touch with support directly of teams in USA when issues get to second level of support. Also using different metrics such as nps, conversions among others to increase results of the operation.

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Senior sales manager

Layco SAS

Sep 2018 - Oct 2018 (2 months)

- External commercial advisor in the central region of the country for Layco brand products and other imported brands. To present commercial offers and ensure monthly goals.
- To have technical-commercial visits face to face at industrial level in order to accompany and get a better logistics process of the customer with solutions of new plastic products like plastic pallets and plastic containers.
- Negotiate with heads of purchasing and heads of logistics and transport of large companies from food and bakery, distribution, manufacturing, automotive areas in Colombia.
Lead new recycle projects based on "decreto 1407 de 2018" which is
related to circular economy working together with ANDI (Asociacion
nacional de ind

Trilingual service agent

Google

Aug 2017 - Sep 2017 (2 months)

- Trilingual service agent for Google's Latin American Carbon project, through the company Cognizant Brazil.
- In charge of developing several text ads (Google Ads) for different clients and accounts of Europe and South America with the objective of increasing conversions and leads.
- Use of Salesforces in the project and Cisco app for support in phone calls to each of the customers when they need extra jobs (Google ads) and all google apps.

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Administrative assistant

Layco SAS

Aug 2014 - Sep 2014 (2 months)

- As Administrative Assistant at Layco SAS, I supported the sales team with planning and coordination of different tasks and results. Writing and presenting different reports and weekly reports.
- Likewise, I led the company's logistics process, answering for the fleet drivers and the company's courier, the deliveries of the products invoiced to clients and the collection of raw materials from our suppliers

Marketing assitant

Aiso

Jan 2013 - Sep 2013 (9 months)

- I acted as Marketing Assistant at AISO, an Australian organization that serves the Spanish and Portuguese language international student community.
- The fundamental mission was to ensure the well-being of the
students present in Australia.
- My responsibilities included preparing reports and generating statistics, as well as attending business fairs at universities, colleges and schools in the city.

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Waiter

Hopetoun Tea Rooms

Nov 2012 - Mar 2014 (1 year 5 months)

- Working for Hopetoun, the famous and elegant restaurant in the city, welcoming and seating guests, taking guest orders, and giving it to the kitchen, some cases with special recommendations in the plate or drink.
- After deliver the orders, being attentive to customer to see if everything is fine, also offering new options trying to sell something else.
- I love to keep in touch with people from different countries and here was the right place.

Roberto Leon Arce

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Roberto Leon Arce

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Behavioral traits