Roberto Gómez

Jobs 0% verified

F

Floor Support Coach / SME

Aug 2022 - Apr 2024 (1 year 9 months)

Duties: Provide floor support to agents who need orientation while working customer service calls. I also take escalated calls when customers request to speak to a supervisor.
S

Collections Representative

Synter Resource Group

Feb 2021 - Jul 2022 (1 year 6 months)

• Place outbound calls to UPS business associates and collect on outstanding unpaid invoices
Customer Service Representative

Blackbaud

May 2019 - May 2020 (1 year 1 month)

• Blackbaud is a software company dedicated to charitable organizations where they provide software support that manages their finances from various donations sources. • I worked for their ON private school software platform, providing support to school staff members with system issues.
C

Customer Service Representative / Trainer

CSS CORPORATION

Aug 2017 - Aug 2018 (1 year 1 month)

• Trainer for MagicJack, a Florida based internet phone Service Company. • QA, provided feedback and ongoing training support to the agents to improve their performance and metric goals. • Trainer for Activision's gaming support for C.O.D WWII.
V

English Tutor

Virtual Learning Academy

• Provide English tutoring sessions for students of all ages learning English as a second language.

Education 0% verified

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