R

Roberto D'Anetra Pérez

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Atlántico, Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 17% verified
  • Integra IT
    Customer Success Manager verified_user Verified experience
    Integra IT
    Dec 2022 - Dec 2025 (3 years 1 month)
    Customer Success Manager
    Led Customer Success operations for SaaS clients, ensuring SLA compliance, service quality, and customer satisfaction. Managed onboarding and implementation processes to accelerate digital adoption and reduce time-to-value. Owned enterprise and mid-market client accounts, acting as escalation point for critical incidents. Monitored customer health metrics to proactively reduce churn and supported account expansion opportunities.
    - Utilized JSON and API integrations to configure chatbot and virtual agent solutions, enhancing self-service capabilities and streamlining technical support workflows.
    - Leveraged hands-on experience with Artificial Intelligence (AI) tools to automate repetitive tasks and imp
  • TMF Group
    Digital Client Success Manager
    TMF Group
    Nov 2021 - Dec 2022 (1 year 2 months)
    Managed digital onboarding and adoption of a SaaS client platform across global markets. Coordinated cross-functional teams to ensure implementation readiness and successful go-live.
  • Gostudent
    Customer Success Manager
    Gostudent
    Aug 2021 - Nov 2021 (4 months)
    Managed high-volume client portfolios, owning onboarding, engagement, retention, renewals, and supporting upsell initiatives.
  • Autocab Ltd
    Onboarding Manager
    Autocab Ltd
    Mar 2015 - Aug 2021 (6 years 6 months)
    Led SaaS onboarding and implementation initiatives for LATAM and U.S. clients, delivering training and enablement. Improved onboarding workflows to reduce churn risk and improve customer experience.
  • Autocab Ltd
    Technical Support Engineer
    Autocab Ltd
    Aug 2012 - Mar 2015 (2 years 8 months)
    Provided advanced technical support for enterprise SaaS clients, managing incident resolution and escalation handling. Supported platform deployments and onboarding activities.
  • B
    Customer Service Representative
    Bilateral S.A.
    Jan 2008 - Jan 2012 (4 years 1 month)
    Provided technical customer support for telecommunications services, meeting SLA targets and maintaining high customer satisfaction.
Education verified_user 0% verified
  • Universidad del Norte
    Lider Ia Artificial Intelligence Certification
    Universidad del Norte
    Jan 2026
  • C
    Customer Success Manager Certification
    Cisco Certifications
    Jan 2026
  • Universidad de la Sabana
    Customer Experience Management Diploma
    Universidad de la Sabana
    Jan 2025
  • Universidad de Cataluña
    Power BI Diploma
    Universidad de Cataluña
    Jan 2022
  • BSG Institute
    Project Management
    BSG Institute
    Jan 2021
  • S
    Ccsm Level 1
    Success Coaching
    Jan 2021
  • BSG Institute
    Ms Project for Project Management
    BSG Institute
    Jan 2020
  • V
    Asterisk Pbx 13.x
    Voz to Voice
    Jan 2016
  • Universidad del Norte
    Telecommunications Systems Specialist
    Universidad del Norte
    Jan 2013
  • Universidad del Norte
    Electronic Engineer
    Universidad del Norte
    Jan 2009