Roberto Campoverde

Business Development Associate

Opal Group

Nov 2021 - Current (4 years 8 months)

Conduct prospect research and develop a plan of action for communicating the value of Opal Group Conferences to key decision-makers. Finding and pitching sponsorship opportunities, as well as ensuring audience attendance. Discovery of new leads through LinkedIn, emails, research and online tools. Logging all new leads, current interactions, and client updates in the CRM database. Develop and maintain strong relationships with clients in order to garner new business.

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English-Spanish Interpreter

Language Line Solutions

Jan 2021 - Nov 2021 (11 months)

Responds to video and audio interpreting sessions and conduct interpretation in a friendly and professional manner. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.

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Customer Support Project Manager

Yalwa

Nov 2019 - Dec 2020 (1 year 2 months)

Monitor all user-generated content on classifieds website. Lead team in assuring all images are within the scope of the company's quality management handbook and meet all legal obligations. Review content on classifieds site uploaded by the user in accordance with the company's quality check manual. Block and remove prohibited or copyright-infringing images and content from the website. Met goals based on creating and utilizing better procedures.

Customer Service Representative

World Education Services

Aug 2018 - Oct 2019 (1 year 3 months)

Worked for an organization that provides credential evaluations for international students and immigrants planning to study or work in the United States or Canada. Handled customer inquiries and questions, while providing information about products and services. Resolved product/service issues and concerns, while keeping records of the communication through tickets and updating profiles. Worked closely with team management in the prompt resolving of clients inquiries and escalations.

Account Manager

Intralinks

Sep 2011 - Jul 2018 (6 years 11 months)

Worked in a fast-paced, process-oriented, international SaaS company offering virtual data rooms to multinational businesses. Responsibilities included maximizing clients experience through the flawless execution of timely client support, issues resolution, and managing their account. Addressed and resolved issues and questions from world-wide clients during the course of Asia-Pacific and European business hours. Worked closely with the administrative team and the client in the creation, launch and maintenance of virtual data rooms during the length of the project.

Roberto Campoverde

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