Roberto Alonso Zuñiga Arias Junior software developer

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Software Developer and Data Anlyst

Beach Lane Management

Aug 2023 - Mar 2024 (8 months)

-Optimization of sales data management and analysis for a fleet of over 10,000 laundry machines by building backend applications with Django and advanced cloud infrastructure using multiple AWS tools. -Enhancing process management in machines distributed across New York through anomaly analysis using statistical models, such as the binomial distribution, centralizing data in automated reports sent via email. -Ensuring optimal operation of systems in company buildings through the use of reports and remote

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Intern

Genttly Investment Group

Sep 2022 - Aug 2023 (1 year)

- Built a systematic trading framework for mean reversion, momentum, and breakout strategies in Emerging Markets FX and Equities ETFs. - Built systematic risk filters using CDS on sovereign bonds and macroeconomic data of Latin American countries. - Investigation of FX options, create dynamic tables to analyze different strike prices and vol-umes on vanilla options.

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Capital markets project director

Rosario Investment Club

Aug 2022 - Jan 2023 (6 months)

- Coordinate activities and mentorships on teaching structuring and functioning of principles in capital markets analysis, equity research, and asset management. - Directed and coordinated the project alongside Universidad de los Andes and Universidad del Externado, to develop equity research to be revised by professors and experts of the finance industry.

Event support specialist

Swapcard

Mar 2021 - Aug 2021 (6 months)

- Provided events support for live events and platform issues that arise. - Proactively assisted clients with tickets and scalations as they came in, to clarify doubts, account issues, and event/platform issues. - Participated in one-on-one coaching sessions and team meetings to discuss objectives and NPS development.

Supervisor

Teleperformance Spain

Apr 2020 - Dec 2020 (9 months)

- Oversaw a team of 15 agents who took calls for Walmart.com under the same inquiries. - Coached and trained agents on product knowledge and calibrated their calls for quality purposes. - Verified their adherence, metrics, time adjustment, and payroll concerns.

Customer service representative

ModSquad

Jan 2020 - Mar 2021 (1 year 3 months)

- Customer Service Representative. - Executed contractor roles for different companies such as Rockstar Games and Spotify taking customer support tickets, emails, and live chats.

Customer Service Representative

ScotiaGBS Colombia del Grupo ScotiaBank

Aug 2019 - Feb 2020 (7 months)

• Attended day-to-day banking inquiries, i.e., stolen, and blocked cards, on hold checks, and transaction issues. • Acted as Product SME regarding all credit and security products at Scotia. • Recognition: Best CCA in the team, for designing the team's CSAT strategy.

Roberto Alonso Zuñiga Arias

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Roberto Alonso Zuñiga Arias