R
Roberto Aguirre
About
Detail
Santiago de Querétaro, Querétaro, Mexico
Résumé
Jobs
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Assistant to National Vice-PresidentGlobal Financial ImpactAug 2024 - Current (1 year 11 months)As the Assistant to the National Vice-President, I managed client communications and responded to inquiries, ensuring high levels of client satisfaction and retention. I coordinated calls, requests, and follow-up activities to support sales initiatives and enhance client engagement. Additionally, I assisted leadership with various operational and client-related tasks to foster business growth, while maintaining accurate records and documentation for ongoing client relationships and projects. My role also involved vendor coordination, which was essential for streamlining processes and ensuring that all operational needs were met efficiently. Furthermore, my understanding of purchasing management contributed to optimizing resource allocation- ASenior Program CoordinatorAlliance AbroadMay 2022 - May 2024 (2 years 1 month)As a Senior Program Coordinator, I managed relationships with international partners across Europe, South Africa, and Mexico, ensuring smooth coordination of program services. I contacted program participants within 48 hours to onboard them and guide them through program enrollment processes. Supported recruitment and enrollment efforts by effectively communicating program benefits and assisting participants with application processes, I achieved program participation targets for specialized programs in agriculture, animal science, and sports. I coordinated with cross-functional teams to deliver services efficiently and meet program deadlines, leveraging my operations management skills to streamline processes. Additionally, I utilized purch
- RProcess Control Assistant / Acting Assistant ManagerRE-MAX Realty NewAug 2021 - Jun 2022 (11 months)As a Process Control Assistant / Acting Assistant Manager, I provided exceptional client support and administrative coordination for real estate transactions, ensuring a seamless experience for all parties involved. My strong client service and operational leadership led to my promotion to Process Control Coordinator, where I further honed my skills in managing documentation requirements and presenting available options to clients. Recognized as Employee of the Month for my leadership during a temporary management assignment, I effectively guided teams to meet operational goals. Additionally, my understanding of construction logistics, although not directly related to my primary responsibilities, enhanced my ability to collaborate with mult
Education
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- Tri-Facil AppPUCRSJun 2019 - Aug 2019 (3 months)Summer internship in Brazil, where I was able to strengthen and develop my Portuguese skills, gain networking experience, and carry out various activities. Conducted market research and competitive analysis for expansion into Latin American markets. Evaluated market conditions, trade barriers, and labor regulations to support international growth strategy. Contributed to development of an internationalization proposal for Argentina, Uruguay, and Mexico. Prepared reports and presentations summarizing research findings for leadership.
- HStudy Abroad: Exchange studyHaaga-Helia UASJun 2019 - Aug 2019 (3 months)Helsinki, Finland
- HBachelor of Science, International BusinessHaaga-Helia UASJan 2019 - May 2021 (2 years 5 months)Part of the first cohort of the partnership between Haaga-Helia and Mondragon Unibersitatea. International experience in Finland and Brazil.
Projects (professional or personal)
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- University DegreeHaaga-Helia University of Applied SciencesJul 2017 - Jan 2021 (3 years 7 months)As part of my academic journey towards obtaining my University Degree, I honed my Microsoft Excel skills, which played a crucial role in my analytical capabilities. While my primary focus was on Excel, I also gained insights into operations management, understanding its foundational principles and how they apply to various business contexts. This knowledge allowed me to appreciate the broader implications of data management and analysis within organizational frameworks, enhancing my overall skill set and preparing me for future professional challenges.