Robert Martin 🌍 Founder, Magic Beans Agency. Ensuring LSPs, loc teams and

Chief Customer Officer

TextTrans

Sep 2016 - Current (10 years 2 months)

TextTrans is the leading provider of translation and localization solutions for Brazil. Our expert, native-speaker project managers and experienced, talented linguists support a wide range of verticals and content requirements - Technology, Life Sciences, Manufacturing, Consumer etc.

We work only with other Language Service Providers.

I am leading a new strategic initiative to align our offer, messaging and customer service with the needs of our clients, to support their growth and ours. Responsibilities include Strategy, Marketing, Sales and Relationship Management, Supply Chain Development, Creation of new services and revenue, Customer Service and Growth.

To learn more about our new direction, how we

Founder - Growth & Transformation Leader

Magic Beans Agency

Jul 2016 - Current (10 years 4 months)

In 2016, I set up my company with the objective of helping LSPs to achieve their growth and revenue creation goals.

Since then the team has expanded to support Enterprises and LSPs solve a wide range of problems and challenges.

Our Solutions include:

Technology, MT & AI Solutions
Life Sciences Solutions
Quality Management Solutions
Talent Management Solutions
Language Operations Solutions
Training & Development Solutions
LSP Growth Solutions

Growth Strategist

El Turco

Feb 2022 - May 2024 (2 years 4 months)

Working with El Turco to improve client relationships and create growth opportunities across multiple verticals.

For 7 years now, el turco has been delighting LSP customers with our localization solutions for Turkish and Arabic.

Founded by experienced and enthusiastic industry veterans, el turco is a young, innovative company who now enjoy one of the best reputations in our industry.

In recent years we have continued to select, onboard and mentor the bests linguists in our region, and now confidently offer all of the major languages in Turkey and the Middle East, including multiple variants of Arabic.

Against a challenging and ever-changing landscape, our team has grown, matured and continues to e

Growth Expert

Sopoltrad

Apr 2021 - Nov 2022 (1 year 8 months)

Sopoltrad is the go to LSP for all of the languages of Central and Eastern Europe. With a network of talented linguists, equal to none, Sopotrad's committed team supports a huge number of clients across many verticals!

General Manager - Enterprise Solutions

Straker Translations

Jul 2018 - Sep 2020 (2 years 3 months)

The Straker Group is one of the fastest growing language service providers globally, and grew 44% in revenue in 2018.

Straker uses a combination of artificial intelligence and human intelligence to provide highly efficient language translation services at scale.

We focus on connecting, automating and optimizing, and refine our solutions based on the millions of data points we collect daily across the translation supply chain.

We make our linguists more productive, allow our PMs to focus on adding value, and reduce cost, complexity and time to market for our clients.

Straker works with Global Brands as diverse as SAP, IBM, SEAT, Ingersoll Rand, Mitutoyo, Mastercard, Metro AG, and many more.

Customer Relations Manager

Ocean Translations

Jan 2018 - Sep 2019 (1 year 9 months)

Working with the team at Ocean Translations to improve customer service, build relationships, create value for our clients and ultimately achieve mutual growth.

Ocean Translations delivers precise and effective language solutions in English, Spanish and Portuguese to serve a wide range of industries.

Our procedures were strengthened even further after obtaining our ISO 9001 certification in 2010 and the creation of a Quality Assurance Department in charge of verifying our compliance through internal quality audits.

Ocean Translations has grown from a small team of enthusiastic linguists to a fully operating organization with over 35 employees working together to provide the best language services in Latin

Director, Business Development

Welocalize

Jun 2012 - Aug 2016 (4 years 3 months)

Develop deep knowledge of rapidly growing industries, disparate business models and specific companies to identify ways of creating value, articulate this value verbally, and in written form

Understand business critical goals and objectives of my clients and develop effective, long term value adding solutions to achieve these

Create and deliver complex, value-adding solutions comprising translation services, brand identity, technology, program management, quality management, testing, digital marketing, SEO, Machine Translation, business reporting

Engage with, educate, assist and deliver to wide range of business stakeholders whether in management or in operations to assure solutions are column A or B, aid in

Business Development Manager

LanguageWire

Oct 2011 - May 2012 (8 months)

Based in Copenhagen, Hamburg, Kiev, London, Munich, Oslo, Stockholm and Turku, LanguageWire is one of the fastest growing translation companies in the world.

LanguageWire offers our customers a competitive and streamlined translation solution---we also provide clients with tools and software modules that give savings when managing multi-discipline, multi-language translation and localisation projects.

My role was to build relationships with clients in various verticals in order to help them benefit from LanguageWire's value proposition.

M

Director, Business Development

Merrill Brink International

Dec 2009 - Oct 2011 (1 year 11 months)

Merrill Brink International is one of the few language service providers in the world to be certified to ISO 9001:2000 and ISO 13485:2003 and registered to ISO 14971:2007. Together, these standards provide assurance that the most stringent process and quality standards for translation are followed.

My focus in Merrill Brink International was to create long-term partnerships with Global technology companies so that they benefited from Merrill's commitment to Quality, advanced use of Technology and customer-centric service.

I represented Merrill Brink within major ISV accounts during initial phases, pilots, contracts, negotiations, service level agreements, issue resolution and ongoing reviews.

I analyzed cust

A

Director, International Sales

Alchemy Software Development Ltd

May 2005 - Nov 2009 (4 years 7 months)

Alchemy is the market leader in technology for translation and localization of Software & Content, supporting Global ISVs in all verticals.

As senior manager I contributed to the strategic direction and operational execution of the company.

Key to this role was account and relationship management of Key ISV Accounts including Siemens, AOL, Canon, Citrix, HP, Nortel, SAP etc.

Responsibilities included:

Developing and executing International sales and distribution strategy

Consistently surpassed all Sales Goals
Assuring Constant Annual Revenue growth – approx 33% per annum
Creating yearly sales plan with forecasts and tactics to meet Company goals
Created and delivered mon

Business Development Manager

SimulTrans

Jan 2002 - Jan 2005 (3 years 1 month)

Surpassed all ongoing sales goals to ensure aggressive growth
• Meeting prospective clients and presenting SimulTrans.
Learned about client products and challenges and developed and communicated a unique selling proposition
• Created pricing spreadsheets and proposals, quotations, presentations, marketing material etc.
• Exceeded customer expectations in meeting deadlines through interface with project managers, vendor management and other project resources on scope, scheduling, organisation, profitability margins, and monitoring progress and success of project
• Managed an existing set of accounts, monitored progress, managed relationships, maximised revenue
• Communicated key information and feedback to the

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Documentation Project Manager

Nortel Syselog

May 2001 - Sep 2002 (1 year 5 months)

Syselog (Now EuroScript)

Syselog, was a leading documentation creation and translation provider and partner to the industry giants in the fields of telecommunications, diagnostics, and machine automation
• Technical writing, project management and translation of software and documentation, worked both in a team and independently, mostly contracted to:

Nortel Networks - Global Wireless Knowledge Services, where my work included:
• Management and tracking of documentation projects, including resource assignment and performance - Set targets and improved processes to meet tight deadlines. Conducted ongoing analysis of targets, ensuring milestones were set and agreed upon by all relevant parties.
• Developed

Robert Martin 🌍

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Robert Martin 🌍

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