R

Robert J. Turner

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Vice President, Quality & Process at Quantam Solutions
Dayton, Texas, United States
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Résumé

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  • Q
    Vice President, Quality & Process
    Quantam Solutions
    Jan 2021 - Current (5 years 10 months)
    - Leveraged a combination of tailored ITIL practices and optimized service-level metrics to continually evaluate IT service quality for the Kentucky Employee Health Plan.
    - Developed key performance indicators (KPIs) that allowed the organization to monitor service performance, with maximum efficiency and innovation.
    - Implemented ITIL processes, tools and frameworks to reduce complexity and enable process optimization that resulted in improved service delivery, minimal service disruptions, and increased customer satisfaction.
    - Utilized data analytics to identify gaps in processes, developed strategies to bridge them, and implemented an action plan to improve the metrics of customer retention, service delivery, and customer
  • Corsis
    Technology Advisor, Private Equity
    Corsis
    Jan 2020 - Jan 2021 (1 year 1 month)
    - Led technology due diligence assessments for private equity firms investing in tech-enabled businesses across various industries, such as healthcare, manufacturing, fintech, marketing, and services sectors, providing essential technical expertise.
    - Conducted thorough evaluations and assessments of software businesses, SaaS applications, cloud infrastructure, and cybersecurity, focusing on scalability and growth potential.
    - Played a key role in M&A transactions by contributing to technology diligence teams, ensuring comprehensive evaluations and smooth integration processes.
    - Oversaw and managed multiple IT diligence workstreams, including Infrastructure, Security, Organization, Business Continuity, IoT, IT Budget, and So
  • ImagineX Consulting
    Senior Consultant, ITSM SME
    ImagineX Consulting
    Jan 2019 - Jan 2020 (1 year 1 month)
    - Coordinated with 24 stakeholders in product selection and promoted cost savings.
    - Maximized available resources without sacrificing quality in related vendor negotiation.
    - Leveraged expertise and current industry knowledge to generate a gap analysis and devise remediation plans accordingly.
    - Informed strategic decision-making at the highest level and developed an extensive Asset Management Directive (Policy) and associated controls/SOPs.
    - Ensured audit response and compliance and effective application after directive was authorized, crafting master GAP assessment to drive remediation of controls/SOPs.
  • NSC Global
    Vice President North American Field Engineering
    NSC Global
    Jan 2016 - Jan 2018 (2 years 1 month)
    - Noted for vital contributions to sales efforts, including supporting the leadership, team which secured a $83M, 5-year deal that incrementally added 6 long-term clients, and was later used as a gold standard for all future company sales initiatives.
    - Ensured reliable financial growth in a volatile market, incorporating various aspects of process and control to reduce cost by 13% in just 6 months while simultaneously minimizing margin stacking.
    - Spearheaded transformation into a transactional model, generating multiple margin triggers and a rapid growth capability; acted as SME for the transactional model with related concepts and provided clear, concise reporting to executive leadership.
    - Guaranteed complete customer sat
  • R
    Director, Infrastructure Managed Services
    Rolta Advizex
    Jan 2014 - Jan 2016 (2 years 1 month)
    - Governed integration team to adapt internal and customer-facing applications and processes for ServiceNow, effectively distilling a wide array of requirements into actionable productions and facilitating 50%+ in incremental revenue.
    - Administered cutting-edge startup strategy for the new Global Infrastructure Managed Services organization, integrating best practices and exhaustive research to achieve customer alignment with the service catalog.
    - Formulated and staffed an ITIL organization from the ground up
    Led the training initiative for ITIL foundations, including the origination of a new, specialized program.
  • Logicalis
    Director Managed Service Opeartions
    Logicalis
    Jan 2013 - Jan 2014 (1 year 1 month)
    Oversaw the delivery of remote infrastructure management for 150+ client companies which represented up to $25M in year-over-year sales. Orchestrated operational strategy of Managed Services in line with long term objectives. Guaranteed smooth and efficient handling of audits, including SSAE16, PCI, HIPAA, and SOX
    • Managed ~50 engineers/architects that implemented and managed all data center-centric equipment, acting as an evangelist for cloud technologies and supporting integrations which secured eventual savings of 15% year-over-year
    • Established clear lines of communication with vendors covering key hardware, software, and security services
    • Cited as essential in rollout of revamped ITIL program, involving impeccable
  • Norton Healthcare
    Director, Technical Solutions
    Norton Healthcare
    Jan 2012 - Jan 2013 (1 year 1 month)
    Supervised efforts surrounding EMR application and infrastructure for 6 hospitals and 250 physician office practices, demonstrating superior work ethic and understanding of company objectives. Advocated for and managed overhaul to a Plan-Build-Run model
    • Led organization covering 1 /3rd of EPIC implementation project tasks and selected to implement massive infrastructure for EPIC to enable EMR standardization, earning commendations for technical acumen and leadership capacity
    • Replaced core backbone to Nexus 7000s, delivering on budget and 45 days ahead of schedule
    • Introduced comprehensive ITIL program, including CM, PM, and RCA later used as template for multiple IT initiatives
    • Integrated 25 physician group ac
  • Luxottica Retail
    Director, Technical Solutions
    Luxottica Retail
    Jan 2006 - Jan 2011 (5 years 1 month)
    Headed incorporation of global quality standards, which involved drastic improvements to Incident Management, Problem Management, and RCA processes. Led the data center strategy with anticipated merger and acquisition utilization increase of up to 30%. Ideated and provided new structuring for Data Center and Operations, as well as supporting processes to elevate efficiencies and reduce technical issues
    • Led migration main 2TB Database to 1 0g, allowing for ultimate implementation of GRID & RAC; sought as an internal consultant to retail application, EyeMed and other departments with technical deployments and PM methodologies
    • Enabled flawless upgrades of 2 POS systems, 2 EMR systems, an enterprise scanning environment, and mor
  • W
    Staff Vice President, Infrastructure Operations
    WellPoint, Anthem Blue Cross
    Jan 2004 - Jan 2006 (2 years 1 month)
    Directed enterprise production environment encompassing 4K midrange/Intel devices and 9 mainframes, 6 primary and 24+ secondary data centers to exacting standards, ensuring that all short- and long-term goals were met. Oversaw up to 180 associates as well as a $180M budget Facilitated development and migration efforts concerning 40M lives to standardized in-house claims management systems, working with cross functional individuals to deliver on deadlines and quality needs
    • Rose to SVP of Infrastructure Operations, implemented world-class problem management program utilizing ITIL to cut down on service interruptions by 20%, and supported program scaling for 3 other departments domestically
    • Retired 200+ individual claim managem
Education verified_user 0% verified
  • Tiffin University
    Master of Business Administration
    Tiffin University
    Jan 2002 - Dec 2003 (2 years)
  • W
    Bachelor of Arts: Business Management
    Wilmington College
    Jan 1997 - Dec 2001 (5 years)