Roberth Durán Aymerich

Sr Process executive

Infosys BPM

Mar 2024 - Current (2 years 5 months)

• Analize root cause to identify and resolve issues with customer telecommunication services • Use tools to analyze network traffic, diagnose and resolve network issues in impacted areas • Customer Accounts Management and offer technical support and troubleshooting if needed in Cellphones, Business internet and home internet or home phone. . Create and resolve tickets to improve the efficiency managing customer inquiries and complaints • Offer or update better plans that could adapt better to the device usage of customers. • Resolution of any problem with invoicing or other unknown charges. • increase product awareness, attract new customers, and retain existing customers. Data Management • Vendors Account Management and administrati

Vendor Manager, Property Manager and

Concentrix

Jun 2021 - Feb 2024 (2 years 9 months)

Human Resources Representative

Amazon

Aug 2019 - Jun 2021 (1 year 11 months)

• Employees profile Management in documentation, absences, paid hours and schedules issues • Vacations, non-paid time off and school hours control and registration for employees. • Communication channel between the employees and their offices in emergency cases. • Provide information and process the different kinds of leaves, and receive documentation to • Support the requested leave. • Escalate and follow up any problem related to salary, hours or any kind of issue they may have had. • Provide general information regarding any HHRR process or benefit.

Account Manager and Salesman PayPal

Concentrix

Dec 2015 - May 2019 (3 years 6 months)

• Sellers Account Management and administration. • Personalized account management in case of payment, invoicing, integration or other Issue • Response calls of potential leads, provide information about the platform, fees and requirements • increase product awareness, attract new customers, and retain existing customer by • the loyalty programs . Follow up with the client portfolio in order to help in case of an issue. • Try to make the seller applicable to other premium services. • Data Base review to inactive accounts and verify the reason and try to offer a renewal. • Review Vendors compliance in order that everything will be in good standing to receive money. • Documentation management and archive regarding every process requi

Roberth Durán Aymerich

About

Detail

Timeline

Résumé