R

Robert Emerson

About

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Illinois, United States

Timeline

work
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school
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Résumé

Jobs verified_user 0% verified
  • H
    Senior Desktop Support II
    HP Well Fargo
    May 2023 - Feb 2025 (1 year 10 months)
    • Install and remove software applications onsite or by remote software applications • Helping user understand OneDrive and how to use it and the benefits of using it. • Solving Incident tickets in Service Now. Run command scripts to fix files as well updating policies • Working project with windows cloud computing in prepping computers for the project. • Finding lost files in migrating to a new computer • Ordering laptops for replacement of ones given to user. • Shipping new computers for remote users. • Moving hard drive from broken computers to a working one to grab files for transferring to a new computer. • Adding software using Cosmic and Software Cener • Using Comic for imaging new computer • Swapping out hard drive from a
  • Compunnel Inc
    Anon Help Desk Support
    Compunnel Inc
    Nov 2022 - Dec 2022 (2 months)
    • Providing Tier 2 support for end users. • Check warranty of computer for field service technician to fix issue. • Imaging of new laptops for refresh program that is starting. • Call for printer issue • Using of LogMeIn 123 for downloading updates as well as software install.. • Preforming on and off boarding for employees. • Involve in migration for Win10 to Win11 • Desktop support • Wiping computer clean for donation using software on USB key and creating ticket in Service Now. • Verify computer equipment on site and in spreadsheet. Imaging new computer for replacement of Out of Warranty compute • Following up to make sure they are showing in the Domain Server.
  • Q
    Senior desktop support
    Quest Diagnostis Sky Solutions
    Nov 2020 - Nov 2022 (2 years 1 month)
    • Imaging new computers and downloaded required software using USB stick for end user as authorize by their managers. • Transferring of user files, pst flies and stick notes to new computer by use of MS OneDrive • Remote in using to get computer name and to verify if user has any pst files to be moved over.to new computer. • Troubleshoot any hardware or software issues that may arise after has taken new computer. • Showing end user, the new Microsoft office365 and features compared to MS Office 2013. • Explain the benefits of using MS OneDrive
  • E
    Desktop Support
    Experian HCL
    Oct 2019 - Nov 2020 (1 year 2 months)
    • Imaging new computers as well as migration of data over to new one. • Tracking broken equipment for replacement. • Using Service Now for resolving any problems that may arise from docking stations and hardware & software issues. • Setting up new computer equipment for new hires as well as removing from Computers equipment due to leaving the company.
  • T
    Touch Tunes
    Jun 2019 - Oct 2019 (5 months)
    • Trouble shoot juke boxes over the phone. • Ensuring timely resolution of service issues within a client-specified service level agreement. • Keep knowledge base articles up to date. • Dispatch techs when unable to fix the issues on the phone
  • IBM
    Field Service Tech
    IBM
    Mar 2019 - Jun 2019 (4 months)
    • Work with clients providing hardware and software support as required by client. • Fix and replace old pos as well as printers. • Perform pos install and connectively to the network. • Move computer equipment and rewire when necessary
  • Centene
    Desktop Migration tech
    Centene
    Nov 2018 - Dec 2018 (2 months)
    • Converting users form Window 7 to Windows 10 using USB sticks. • Perform software verification after conversion • Installed missing install the software. • Travel from on location to another.
  • Performance Health
    • PC Technician
    Performance Health
    Jan 2018
    • Move desktop and monitor to new desk location. Made sure employee could sign on. Move phone and made sure it was working as well
  • C
    Help Desk Support
    Central Funds
    Nov 2017 - Dec 2017 (2 months)
    • Troubleshoot hardware and software issues for desktop and laptops • Troubles shoot software issues. • Download printer drivers • Password reset Active Directory • Create Wi-Fi accounts for guest
  • A
    Help Desk Support
    Advance Technology Services
    Jul 2017 - Oct 2017 (4 months)
    • Troubleshoot hardware and software issues for desktop or laptop computers • .If unable to solve the issue assign ticket to next level of support. • Download drivers to Printers and software applications.
  • PNC Bank
    Desktop Refresh Tech
    PNC Bank
    May 2017 - Jul 2017 (3 months)
    • Migration of data from old desktops and laptops computer to new desktops and laptops users • Travel from on branch to another.
  • J
    POS Technician
    Jewel
    Jul 2015 - Oct 2018 (3 years 4 months)
    • Installing new Point of Sale equipment, scales, time clocks, security system, money gram and new computers • training store employees before converting over to the new system later this year. Travel from location to another location
  • R
    Help Desk Technical Support
    Resource Point of Sale
    Jul 2015 - Dec 2016 (1 year 6 months)
    • Troubleshoot hardware and software issue for pos and back-office computer. • Remote in to download Point of Sale register to download software to bring them back to normal operations • Remote in and download software command scripts for back-office reports so they can be updated. Follow up on open tickets for resolution.
Education verified_user 0% verified
  • McHenry County College
    A.A.S. in Business, Accounting
    McHenry County College
    Aug 1974 - Dec 1976 (2 years 5 months)