Robert D Allsup Knowledgeable IT professional with 20 plus years of experience

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Producer

Little Monsters Entertainment

May 2025 - Current (1 year 1 month)

• Produced and developed original content for film and television at Little Monsters Entertainment, enhancing cultural narratives. • Co-founded High Noon Rebels Productions, focusing on Western and Americana storytelling through diverse media. • Managed and supported emerging talent at Chair 55 Records, leading to successful music video launches for artists. Additionally, emphasized the importance of thorough documentation throughout the production process, ensuring that all creative and logistical elements were meticulously recorded, which facilitated smoother project execution and enhanced collaboration among team members.

Systems Backup and Recovery Administrator

National Veterinary Associates

Apr 2025 - Current (1 year 2 months)

As a Systems Backup and Recovery Administrator, I served as an ambassador for IT, effectively communicating across the business on critical IT matters. My responsibilities included installing and configuring server-based data backup agents, maintaining data classification documentation, and assisting in the development and ongoing support of data recovery RTO and RPOs for hospital servers and ancillary data. I implemented and maintained backup systems and policies, including data retention policies, while proactively monitoring backup jobs for errors, identifying and resolving issues, and escalating critical problems as necessary. Additionally, I assisted with data restoration, ensuring the integrity and completeness of restored data. I de

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Booking/Management

Chair Records and Entertainment

Feb 2024 - Current (2 years 4 months)

Robert D Allsup Booking/Management Chair 55, LLC (615) 437-6672 Robert@Chair55.com https://chair55.com/ Nashville Tn Supporting Jeneen Terrana & J. Marc Bailey

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System Engineer

Nov 2022 - Apr 2025 (2 years 6 months)

As a System Engineer, I was responsible for designing, implementing, and maintaining complex IT systems to ensure optimal performance and security. My role involved providing comprehensive IT support, including troubleshooting and resolving issues related to various systems and applications. I developed and maintained detailed documentation to facilitate knowledge sharing and streamline processes. Additionally, I managed firewall configurations and utilized Microsoft Azure and Microsoft Entra ID to enhance security measures across the organization. I monitored security systems to proactively identify and mitigate potential threats, while also managing VLANs and virtual private networks to ensure secure and efficient network operations. Alth

Service Desk Analyst - Contract

Tennessee Department of Transportation

Oct 2022 - Nov 2022 (2 months)

End User Support Analyst Level 2

Insight Global

Jun 2022 - Aug 2022 (3 months)

In my role as an End User Support Analyst Level 2 at Louisiana Pacific Building Materials, I am responsible for provisioning desktop computers and ensuring that all devices, including tablets, are kept up to date with necessary software updates. I provide comprehensive support to both in-office and remote users, addressing their technical issues promptly and effectively. Additionally, I utilize my knowledge of firewall configurations to enhance network security, ensuring a safe computing environment for all users. My experience with Microsoft Azure and Microsoft Entra ID has also been beneficial in managing user access and identity, further supporting end users in their daily tasks. Through meticulous documentation and email support, I main

Technical Solutions Consultant

Bridgestone Americas

Nov 2021 - May 2022 (7 months)

As a Technical Solutions Consultant, I was an integral member of the travel implementation team for dealer software conversions, where I successfully installed new product software and conducted both live and virtual user training sessions, highlighting the benefits of the conversion process. My role involved comprehensive software testing and providing ongoing support, as well as developing technical guides and training manuals to facilitate user understanding. I diligently documented and escalated feedback and suggestions through the established Change Management Process to enhance our service delivery. Additionally, I applied my knowledge of VLANs, virtual private networks, and firewalls during on-site rollouts, ensuring robust network c

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Director of Programming Development

AIM Media Networks

Jan 2021 - Current (5 years 5 months)

Curating and developing content for the 4 channels of AIM Media Networks: AIM Country Music TV , AIM Christian TV , Enthusiast TV and GeekySideTV . I am also an on-air personality for AIM Country Music TV.

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SR IT Support Specialist

ARROWS SERVICES INC

Aug 2019 - Nov 2021 (2 years 4 months)

As a SR IT Support Specialist, I served as the Technology Specialist for a blended office and manufacturing environment across multiple locations. My responsibilities included providing comprehensive software, hardware, and technical networking support, while effectively managing a multi-site asset inventory. I built and managed servers using vSphere and VMware, and successfully implemented an upgrade from Windows 7 to Windows 10 for newly acquired manufacturing facilities. Additionally, I led a project to transition to Azure and Intune with Microsoft 365, enhancing our cloud capabilities. I also supported Power BI administration and managed relationships with critical IT vendors, resulting in improved service at a reduced cost. My role inv

IT Site Support

Anda Inc

May 2019 - Aug 2019 (4 months)

As an IT Site Support Technician, I was responsible for providing comprehensive onsite technical support, ensuring the efficient distribution and logistics of hardware while troubleshooting all issues prior to shipping to end-users. I collaborated closely with end users to resolve their technical issues, demonstrating strong troubleshooting and issue resolution skills. My role required me to work independently, driving issues to resolution effectively. Additionally, I utilized my experience in a warehouse environment to enhance logistics processes, ensuring timely and accurate hardware distribution. My technical support expertise was complemented by thorough documentation practices, and I maintained Wi-Fi connectivity for seamless operation

Imaging Lab Coordinator

Thyssen Krupp Elevators

Feb 2017 - May 2019 (2 years 4 months)

As an Imaging Lab Coordinator, I was responsible for building and installing GOLD images on tablets for Salesforce using VMware and MDT 2013, ensuring a seamless deployment process. I provided comprehensive training to the Salesforce team on the effective use of various programs and applications, enhancing their operational efficiency. Additionally, I leveraged my knowledge of virtual private networks, firewalls, Microsoft Azure, Wi-Fi, VoIP, and Microsoft Entra ID during the image creation process, which contributed to a more secure and robust imaging environment. My expertise in IT support and documentation further ensured that all procedures were well-documented and easily accessible for future reference.

(Seasonal) IT Support Administrator

Radial Inc

Oct 2016 - Dec 2016 (3 months)

h• Responsible for PC hardware/Printers/ RF Guns/software builds and upgrades. • Responsible for day-to-day administrative functions of local computer systems including printers and RF Guns as required • Responsible for coordinating the escalation and resolution of problems with other Information Technology staff members

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System Analyst

Inventiv Software

Feb 2015 - Feb 2016 (1 year 1 month)

As a System Analyst, I provided comprehensive support to Inventiv customers by installing software on handheld devices and managing a full range of customer support responsibilities. My role involved not only software installation but also IT support and systems engineering to ensure optimal performance of client systems. Additionally, I utilized my skills in documentation to maintain accurate records of installations and support interactions. While monitoring client systems, I applied knowledge of virtual private networks, Microsoft SQL Server, security system monitoring, and Microsoft Azure, which enhanced my ability to troubleshoot issues effectively and ensure secure and efficient operations for our clients.

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InfoSec Business Analyst

Fedex Services

May 2014 - Nov 2014 (7 months)

As an InfoSec Business Analyst, I served as an On Site Contract Vendor through NexTech Solutions, where I collaborated with the Application Development and Security Testing Group. My responsibilities included effectively communicating via email and phone with IT managers and technical resources to collect and document specific information. I interacted with a website to accurately enter and update data, ensuring that all information was current and relevant. Additionally, I monitored the website and provided timely notifications to the team when certain conditions were met, which was crucial for maintaining operational efficiency. I communicated the status of my work and escalated issues as necessary to the team manager. Furthermore, my exp

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IT Technician

Buckman Laboratories

Sep 2013 - Apr 2014 (8 months)

As an IT Technician, I provided comprehensive hardware and software support for both onsite and remote users, ensuring seamless operations across various platforms. My responsibilities included troubleshooting and resolving technical issues, offering remote support, and maintaining documentation to enhance service efficiency. I also managed email support and VoIP systems, ensuring reliable communication for all users. Additionally, I conducted daily system upgrades, which not only improved system performance but also contributed to a more robust IT infrastructure, ultimately enhancing the overall user experience and support capabilities.

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Founder & moderator

MidSouth Desktop Support Professionals

Mar 2011 - Jan 2015 (3 years 11 months)

Founder & moderator of the Mid-South Desktop Support Professionals group that helps current and former Mid-South area Desktop Support Professionals connect and organize networking efforts as well as leading thought-provoking debates and discussions. This group assists Members that are currently employed or are out of work and seeking positions. Skills include: • Attending networking events • Researching Industry Leaders • Tracking Industry Trends • Participating in Industry Discussions

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Independant Contractor/owner

Pirate PC Service

Feb 2011 - Jun 2013 (2 years 5 months)

Self employed field service technician performing warranty hardware repairs for Dell systems on per call contact basis.

I.T. Department Lead

Sysco

Feb 2011 - Jan 2013 (2 years)

• Led a team that provided helpdesk, production, and project support for desktops, laptops, networks, telecommunications, and applications for over 350 users. • Created ADHOC Business Intelligence reports for various departments, enhancing data-driven decision-making across the organization. • Administered programs that track product orders, sales, and commissions for Marketing Associates, providing training to users to ensure effective utilization of the system. • Developed and managed the budget for the IT Department, ensuring optimal allocation of resources. • Managed relationships with critical IT vendors, resulting in improved service delivery at a reduced cost. Additionally, utilized AWS in support of various IT initiatives, e

Entertainer

freelance

Sep 2009 - Current (16 years 9 months)

Actor

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IT Support Specialist

Siemens Information Services

May 2005 - Feb 2011 (5 years 10 months)

As an IT Support Specialist, I served as the onsite service technician for a major distribution center, where I was responsible for troubleshooting and repairing hardware and software issues on laptops, desktop systems, and peripherals. My duties included the installation and configuration of PC and network environments, imaging, backups/restores, and the installation of applications such as printers, scanners, PDAs, and wireless cards. I also worked with RF scanning tracking systems, providing direct technical support to customers regarding programs, operations, and equipment maintenance, while managing helpdesk support for end users and overseeing work order management. In my previous role as a service technician for branch offices of a n

Robert D Allsup

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